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  • Customers like
    • Easy online shopping 4
    • Price 3
    • User friendly website 2
  • Customers don't like
    • Customer service 20
    • Incompetent representative 11
    • Being cheated on refund amount 7
  • From mobile
  • Toys R Us
  • 8 hours ago
  • #787299

Bought a gift card for my nephews bday from online. and i could and couldnt even send to him it had to be sent to me and i never received it got w a agent after my sister helped me to get w them and im still waiting on my refund not happy w toys r us don't want to shop w them anymore. Add comment

Ordering online at Toys R Us is a joke! The customer service *** sucks!! Add comment My daughter Brough me a 4x4x4 rubiks revenge somewhere last year at my request With this code # 23 853763 since I am not ready to tackle it i leave the box on the shelf until 16-1-2016 when i handle the rubiks i notice. It not assembly smoothly at some point of position the cube even had conner jetting out this item cost Rm 89.95 i still have the box but the receipt is long... Read more

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Good luck to be rewared as a loyal customer. Reward program sucks.. They should just discontinue it what a waste of cards. Add comment

Pointless is what I call the rewards program.. Ive spent close to 2,000 last year on swings and xmas gift and I am still waiting on my 5 bucks.. Goodluck on getting rewared for being a loyal customer.. Add comment

Every time I come to toys r us. Always the same thing out of stock out of stock out of stock! It frustrates me, I'm sure other consumers are always upset because toys r us has a bad image of always being out of stock. Address: Indio, Ca 92203 Add comment

We ordered a Lego Storage Head Boy - Large container online. After seven days of waiting a box finally appeared on our doorstep. Upon opening the box we found a Lego Storage Head Boy - Small container. Not what we ordered. Called the customer service line. Was on the phone for 21 minutes only to find out that we have to ship it back to them and then they will ship out what we originally ordered.... Read more

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Toys R Us regular prices higher than Walmart, Kmart, Meijer, Kroger and Target. Very disappointing. has discounted prices but the sale products are rarely in stock online. Add comment

  • From mobile
  • Toys R Us
  • Dec 31, 2015
  • #761845

I didn't like the fact that I paid an additionm$19.99 for overnight shipping but it took 4 business days to receive my purchase. Why even bother to pay the additional cost ? I don't have money to give away. Add comment

Okay first of toy r us sucks to pieces and sometimes they are lazy. Toy r us is *** and dumb, but also you guys don't sell the old LPS which i'm pissed about. Plus you guys on you're little Ipads don't even have minion rush. Second my brother couldn't find a lego and you guys need lower you're prices. So look what you done. toy r us is *** and i'm sorry i don't need you're *** little things.... Read more

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