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1.8 Based on 90 reviews
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  • Customers like
    • Easy online shopping 4
    • Price 3
    • Variety of products 2
  • Customers don't like
    • Customer service 20
    • Incompetent representative 12
    • Being cheated on refund amount 7
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How ridiculous it is that items from registry are being shipped separately like one package will only have pacifiers, makes me look *** Not mentioned anywhere on the site or at checkout, Called to complain, Customer service is a big zero, ignorant and don't give a *** about your inquiry

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I've been a regular customer at the Toys R us in Massapequa for many many years and have never dealt with such a nasty store manager. He never smiles, greets or even tries to help me find what i'm looking for. I have heard him speak horribly and just degrade his employees while on the sales floor in front of customers. The employees at this store are always very helpful and take the time to speak to my son but recently they all look very... Read more

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They are a disorganized company! I waited 3 weeks for package over a mistake they did and I never got the package and they never gave me and information on it either. I had to call 1 time a week for those 3 weeks for a follow up till the 3rd week they told me they no longer had the item in stock and will give me a refund. Horrible service! Never again will I shop with this disorganized company!

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The cost for me to visit the store is 30 dollars fuel. I called in advance to check stock, told twice by two different employees stock was ok. I arrive,pick up the toy, to get home and be told by my daughter (birthday present ) that is wasn't the one she wanted. After some calls and being told I'm out of luck other than a 30 dollar trip to return the item, I settle on the couch to watch some TV. A few minutes go by and boom, toy broken. So... Read more

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Bought some Disney infinity characters and got a price match from Bestbuy.com. So I purchased more characters And again, they were featured cheaper 2 days later on bestbuy.com. When I went to Toys R Us on the second set of characters I was told first that they don't price match bestbuy.com. They I presented a cheaper price for GameStop.com and was again told they don't price match GameStop.com either. I think Toys R Us needs to take down the... Read more

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Ive been buying from toys r us for years now. Through the year i buy gifts for christmas and birthdays then its easier as time gets closer to make sure everybody is happy. When i walk in there and i hit a bargain i usually make a lay bye and get it out asap. These days you can hardly laybye anything. You cant laye bye clearance stock which is understandable, but yesterday i went to buy something and then saw something else my daughter would like... Read more

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I bought a girl's bike for my daughter's 10th birthday I had to have it shipped to the house when it got here the packaging was clearly opened the bike was dirty scratched I believe they sold me a secondhand bike if I wanted to second hand bike I would have went to a flea market not very happy with the Toys R Us experience never again will I buy anything from Toys R Us

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Your customer service staff are the most rude people I ever talk to. Every single time I have called there and had to talk to someone they are rude and condescending. At the beginning of the call you say to state on the line after the call to do a survey but it never happens, it just shuts off. You don't want to know how rude your people are that is my conclusion. I have a small bill with you and after that I will never use your store again... Read more

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Terrible customer service.. I ordered a crib and power wheels in the same week and they never called me to tell me the power wheels was assembled.. I also paid for the crib to to be delivered and toysrus never corresponded with their delivery contractor..i will never shop here again

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I was told they price match I went to purchase a trampoline because the one I wanted was not carried in store at SAMs only online! And toys r us had them in store so I went there and they told me they won't price match SAMs so I asked who they will price match and they told me target Meijer Amazon Walmart ect so I found the trampoline on Amazon website for about the same price as SAMs but then they told me they would have to charge me the same... Read more

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