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1.8 Based on 88 reviews
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  • Customers like
    • Easy online shopping 4
    • Price 3
    • Variety of products 2
  • Customers don't like
    • Customer service 20
    • Incompetent representative 12
    • Being cheated on refund amount 7
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Bought some Disney infinity characters and got a price match from Bestbuy.com. So I purchased more characters And again, they were featured cheaper 2 days later on bestbuy.com. When I went to Toys R Us on the second set of characters I was told first that they don't price match bestbuy.com. They I presented a cheaper price for GameStop.com and was again told they don't price match GameStop.com either. I think Toys R Us needs to take down the... Read more

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Ive been buying from toys r us for years now. Through the year i buy gifts for christmas and birthdays then its easier as time gets closer to make sure everybody is happy. When i walk in there and i hit a bargain i usually make a lay bye and get it out asap. These days you can hardly laybye anything. You cant laye bye clearance stock which is understandable, but yesterday i went to buy something and then saw something else my daughter would like... Read more

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I bought a girl's bike for my daughter's 10th birthday I had to have it shipped to the house when it got here the packaging was clearly opened the bike was dirty scratched I believe they sold me a secondhand bike if I wanted to second hand bike I would have went to a flea market not very happy with the Toys R Us experience never again will I buy anything from Toys R Us

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Your customer service staff are the most rude people I ever talk to. Every single time I have called there and had to talk to someone they are rude and condescending. At the beginning of the call you say to state on the line after the call to do a survey but it never happens, it just shuts off. You don't want to know how rude your people are that is my conclusion. I have a small bill with you and after that I will never use your store again... Read more

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Terrible customer service.. I ordered a crib and power wheels in the same week and they never called me to tell me the power wheels was assembled.. I also paid for the crib to to be delivered and toysrus never corresponded with their delivery contractor..i will never shop here again

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I was told they price match I went to purchase a trampoline because the one I wanted was not carried in store at SAMs only online! And toys r us had them in store so I went there and they told me they won't price match SAMs so I asked who they will price match and they told me target Meijer Amazon Walmart ect so I found the trampoline on Amazon website for about the same price as SAMs but then they told me they would have to charge me the same... Read more

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I bought a razor mx -650 and when i was asembeling it i notice that the motor was completely mest up and then the bike was scratched up i can return it now becuse they said i broke it. I would them to at least give me store credit but no so i spent almost ($600 549.00) i could have boght an iphone.

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I recieved a toys R us coupon in the mail for 20% off any full priced item. I went to purchase a walker for my daughter and after finally finding a suitable item that was full priced (almost the whole store is slightly discounted- meaning normal prices are inflated) i took it to the register. I was told I can't use the coupon, as one of the exemption listed on the 'TOYS R US' coupon is it's not good on TOYS!!! Seriously??? I asked the manager... Read more

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LEGO had a promotion with TRU last week (May 9-14) where they were giving a free Captain America polybag to any purchase of a LEGO set. I was at the West Des Moines TRU earlier in the week and asked if one could buy this polybag and a rep there said any remaining polybags after said promotion was over would be placed on the shelves for general sale. I called the West Des Moines TRU on Sunday around 5pm and asked if any were still available. ... Read more

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I ordered an online -in store pickup order that said it would be ready within one hour. I intended to pick it up shortly after it was ready and already told intended recipient (a almost 3 year old) about it and showed her pictures - needless to say she was very excited. After about 1 hour and 15 minutes without receiving an email letting me know the order was ready, I called the store. They were pleasant and wanted to help, but said they... Read more

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