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My Aunt bought a warranty for a toy from Toy R Us for the kids. When they broke the toy - only a month into a two year warranty, the website said they don't cover "accidents." Accidents are the first thing listed that are covered in their brochure! So... a phone call...
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#1042996
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I've never been late on a payment so when I realize my payment hadn't gone through, I called the company and was told that they would take the late fee of $30 off, so instead of the &55 being do, it should've been only $25 due,,, to my SURPRISE,, im NOW!! being told...
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1.0
#1021219
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I ordered 2 products off your online service and I am not happy with my product. It took forever to talk to someone in your customer service department all 4 times I called waiting up to 45 minutes on hold. Then find out one of my products was not shipped in the time I...
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I didn't like
  • Broke product and customer service time
#1003785
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Toys R Us Manager Review

Toys R Us
#991170
1.0
Their managers are very very rude to their employees and try to purposely get them in trouble to make them look good. I hope you never work for them because they are a disgrace! The managers lie threw their teeth and NEVER resolve issues! Never will I shop there again in the Mishawaka location and the managers should never be managers!
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Toys R Us Customer Care Review

Toys R Us
#979372
2.8
Toys R Us - Simple Review #1482633066
Toys R Us - Simple Review #1482633066
1 of 2
I was at toysrus 440 new jersey, yasmin and her sup tiara dont want to honor pricematch guarantee. I even showed them toysrus website that they price match gamestop. They price the item as $39 gamestop price is $29
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Toys R Us Customer Care Review

Toys R Us
#979336
1.0
Bad customer service.Would not recommend buying gift cards from them.They do not value your time and money.Only care about getting through the day.Do not even care if you are loyal customer.They do not return the same care and attention to you.Never again Toys r Us!!
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Toys R Us Shipping Service Review

Toys R Us
#978876
Well NO GIFTS FOR THE GRANDCHILDREN THIS YEAR!!! Four days before Christmas we ordered several items for our granddaughters and selected seperate shipping and Toys R Us sent the Packages to US! So now our girls will Not receive our gifts on time for Christmas!!! There is No Way, even with expedited shipping, That is how I had to send the gifts in the first place!! Great job!
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My son was given a gift card for Christmas to toys r us. 25.00 went o spend it and they said nothing was ever loaded on the card the person pitched the card with cash so basically toys r us stole their money. *** company that steals from you with terrible employees who...
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Anonymous
Athena

Sometime store forgot to activate or load the gift card... problem is you need a receipt as a proof of transaction unless they will not help you. If that card is a gift of c...

2.2
#1003218
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Horrible customer service! I bought a tent for my kids my kids are 1 and 1 and a half and they didn't know how to play with the tent barely used only opened it they didn't like it and wanted to return it she laughed in my face the employee and manager and they said any...
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1.0
#1003168
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I had 2 gift cards for 100$ and 6$. I was trying to make order online. When I was filling in numbers of cards they asked me to fill in credit card info for guarantee. When I was proceeding the system had an error where they notified me that they can not proceed with...
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1.0
#1001590
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I ordered a product for my daughter's birthday. Her birthday passed without receiving the order. When it did come, it was not the item I ordered, not even close. When I called customer service, rather than apologize or credit my account, they said they wouldn't until...
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Anonymous
Anonymous

I ordered from them as well. The item was suppose to be here 3/28/17. Checked tracking number now it's not gonna be here until 4/3/17. After her party. Toys r us sucks.

1.0
I liked
  • Worst
I didn't like
  • Anything about the experience
#999066
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Three different items I wanted became available at separate times in the same day. I had to get them all in three separate orders. All this while they were having a Buy One Get One 40% Off deal on the items. They will try to avoid losing money with that deal by making...
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#985731
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Toys R Us almost non-existent Customer Service: I won't use Toys R us online again not because there was a problem (problems happen) but because they make it very hard to resolve the problem. I placed an order online on 12/18/16 that said it would arrive by 12/23. It...
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#981777
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Toys R Us - Price match on a Transformers Generations Titans Return Titan Class 22 inch Action Figure - Fortress Maximus
Toys R Us - Price match on a Transformers Generations Titans Return Titan Class 22 inch Action Figure - Fortress Maximus
@ToysRUs in 2846 MOUNTAINEER BOULEVARD CHARLESTON WV 25309 P: (304)744-8696 wont price match titans return fortress maximus which is regularly $149.99 but another toys r us had it priced for $54.99 but manager/mom refused. even after showing 2 different reciepts from 2...
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