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I would like to inform that babies r us/ toys r us in Ohio, Groveport , at Fulfillment c/ o 2829 Rohr Rd are commiting a freud in terms of sending different items to people and ovetcharging them 3 times more than for the price people have purchased the items. Before...
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#1095616
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Yesterday (08/10/17) I tried to purchase some backpacks online and it just wasn't working (availability, or even adding to the cart), so I called Customer service. On the first call the girl disconnected after a while (as she couldn't find out what the error was), the...
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2.5
I liked
  • Price
I didn't like
  • Website issues
  • Incompetent representative
  • Customer service
#1085857
Reply to reviews
facts...went to store for formula exchange for my child..store did not have that same formula type that I needed..so not thinking about going back to get a cart ...just wanted to grab stuff for exchange worth my money and use my coupons before expiry in the next couple...
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2.0
I liked
  • Very few friendly employees and location of store
I didn't like
  • Rude employee behavior and disorganized food section
#1080279
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Toys R Us - Cancelled my online order

Toys R Us
#1090866
1.0
Details
Cancelled my online order without explanation and now I can't get the sale price if I reorder.
Comment
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Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Website

Toys R Us Manager Review

Toys R Us
#991170
1.0
Details
Their managers are very very rude to their employees and try to purposely get them in trouble to make them look good. I hope you never work for them because they are a disgrace! The managers lie threw their teeth and NEVER resolve issues! Never will I shop there again in the Mishawaka location and the managers should never be managers!
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Warranty
Website
Toys R Us - Simple Review #1482633066
Toys R Us - Simple Review #1482633066
1/2

Toys R Us Customer Care Review

Toys R Us
#979372
2.8
Details
I was at toysrus 440 new jersey, yasmin and her sup tiara dont want to honor pricematch guarantee. I even showed them toysrus website that they price match gamestop. They price the item as $39 gamestop price is $29
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Warranty
Website

Toys R Us Customer Care Review

Toys R Us
#979336
1.0
Details
Bad customer service.Would not recommend buying gift cards from them.They do not value your time and money.Only care about getting through the day.Do not even care if you are loyal customer.They do not return the same care and attention to you.Never again Toys r Us!!
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Warranty
Website
A few years ago I bought SEVEN Nabi tablets for my grandchildren. The Cashier spoke with me about purchasing an extended warrantee. Upon explaining the details of THESE warranty's (these tablets were one hundred plus at the time) she explained this two year warranty...
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1.8
I liked
  • Way you screwed my money up
I didn't like
  • False statements concerning a warranty
  • Lack of knowledge
#1059578
Reply to reviews
My Aunt bought a warranty for a toy from Toy R Us for the kids. When they broke the toy - only a month into a two year warranty, the website said they don't cover "accidents." Accidents are the first thing listed that are covered in their brochure! So... a phone call...
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Anonymous
Realist

I've also bought from square trade and never had any trouble. It's stupid proof

Anonymous
Betty

Ummm I've bought a few square trades from Toys R Us and have never had an issue with claiming mine. I love it. It covers almost everything that could possibly go wrong with ur...

#1042996
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I've never been late on a payment so when I realize my payment hadn't gone through, I called the company and was told that they would take the late fee of $30 off, so instead of the &55 being do, it should've been only $25 due,,, to my SURPRISE,, im NOW!! being told...
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1.0
#1021219
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I ordered 2 products off your online service and I am not happy with my product. It took forever to talk to someone in your customer service department all 4 times I called waiting up to 45 minutes on hold. Then find out one of my products was not shipped in the time I...
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I didn't like
  • Broke product and customer service time
#1003785
Reply to reviews
My son was given a gift card for Christmas to toys r us. 25.00 went o spend it and they said nothing was ever loaded on the card the person pitched the card with cash so basically toys r us stole their money. *** company that steals from you with terrible employees who...
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Anonymous
Realist

why blame the whole company? Just blame that one employee that messed up?!

Anonymous
Athena

Sometime store forgot to activate or load the gift card... problem is you need a receipt as a proof of transaction unless they will not help you. If that card is a gift of c...

2.2
#1003218
Reply to reviews
Horrible customer service! I bought a tent for my kids my kids are 1 and 1 and a half and they didn't know how to play with the tent barely used only opened it they didn't like it and wanted to return it she laughed in my face the employee and manager and they said any...
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Anonymous
Realist

That makes sense! If something is open why the *** would someone else want something open! Would you have bought an opened item I bet you wouldn't. Go and shop at target becau...

1.0
#1003168
Reply to reviews
I had 2 gift cards for 100$ and 6$. I was trying to make order online. When I was filling in numbers of cards they asked me to fill in credit card info for guarantee. When I was proceeding the system had an error where they notified me that they can not proceed with...
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Anonymous
Realist

Stop complaining and go into an actual store! People are way too lazy.

1.0
#1001590
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