Toys R Us
Reviews and Complaints
Toys R Us Sucks
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Toys R Us is systematically ripping off its customers. They tried to deduct my gift card from a return even though I had made more than the $75 purchase in order to receive said gift card.
They can pretty much kiss my *** as I will never spend a cent there in my entire life.
I asked for a reply from them but they completely ignored me and didn't bother to even respond to my blog....or to return the phone call that I placed into corporate. They are a terrible store.
Toys Are Not US
For the second time I have been ripped off by Toy R Us. Placed an order for in store pick up for the toy my son wanted for Christmas but didn't get.
My older son used his debit card to place the order for pickup the next day. My son could not sleep he was so excited. Today comes, waiting for email to pick it up, found out order was cancelled. Spent 2 hours on phone, used all my minutes.
The order had been canceled because of invalid or missing information. Funny how 149.99 was taken out his account just fine. Now they say he will have to place another order and wait 3 days or so for the money to be returned to his acct. One service representative finally corrected the missing info and told me I would receive an email with a with a confirmation number, I asked, and she said she didn't have it and it would be in the email.
Turns out she was just getting me off the phone.
Called back and talked to a very rude man who said he had no supervisor, but when asked, was not the CEO. Please boycott Toy R Us, nobody needs this kind of rip off.
No pay for Toysrus employees
I worked on thanksgiving into blackfriday for 12 hours and havent gotten paid from toysrus. I found out that over half the employees at the north riverside il store have been shorted 10-27 hours on their checks.
I talked to the Human Resouce rep Charles at the north riverside il store but he continues to give wrong information. Its bad enough that toysrus only pays straight pay for working on the holiday.
Im on a fixed income during this hard time.When i tried calling Toysrus HQ the line continuously gave a busy signal. Toysrus shouldnt do its employees like this during this economical crisis.
Unfair charges added
Found a product on Shelve (piano player for 2+ yr) several stacked there. Price stated reg.
19.99, sale 17.99. Rang up at register has 24.97. Wrong price, charged full price then was asked " you do not want the extended warranty?" Warranty was already charged and if not asked you pay for it with out knowing it or wanting it.
Product was never even listed on shelve.Product was just placed but never priced to customers. Toy-R-Us are charging for extended warranty without the knowlege of customers unless they happen to notice the final price they have to pay.
Does Toys R Us really care? I think not!
This is the second time I have made an order on line and the second time I have been let down. The first time was last year I ordered my Granddaughter a swing set and she received a basketball hoop!
The store would not exchange it. December 2nd I ordered two dolls that the website stated was in stock. One was shipped one was on back order. (I received an email stating it was on backorder and I would be notified when shipped) Dec 11th I decided to call and check on the order.
Your recording told me my order was canceled. I was NEVER notified.
What a Christmas it would of been for my Niece if one received a present from me and one didn't. Thank God for Amazon!
Toys r Us return policy horrible!
Tried to return a LIV doll with a receipt in a perfect unopened package and was told I could not return it or get store credit since it was over 90 days. The receipt only says "No Returns Without a Receipt".
There was nothing posted by the return desk or anywhere I could find that says no returns or credits after 90 days. So I asked them WHERE is it posted that says that and the reply I got in a rude voice was "Everywhere". I was referred to an 800 number to question the policy and the customer service rep I called did not know the return policy either and had to look it up! What kind of customer service is that?
I will not shop at Toys r Us again, their policy is a total rip off!
Poor online customer service with Toys R Us
I sent the below letter to Toys R Us today. I wonder if they'll bother with a response.
Toys"R"Us, Inc.
One Geoffrey Way
Wayne, NJ 07470
To Whom It May Concern:
I placed on an order on your website on Tuesday, August 4th. After I placed the order I called to make sure that it would ship yesterday. The items are for my daughter's birthday this coming Sunday, September 9th. The associate on the phone assured me that the items would ship out yesterday or today. He provided me with the warehouse zip code. UPS Ground is a guaranteed 2 business days in transit from your warehouse to my home.
This morning when I had not received tracking I called your service line back. This time I was told that my order would arrive between the 9th and the 14th. They stated that there was no way to determine when it would arrive.
What this means is that my order might not ship today. There was no way to cancel the order (even though it has not shipped yet) and refund my money. I am now unable to simply go to the store and purchase her presents in person. No one was able to assist me and I truly was tired of hearing the word unfortunately which the associate used at least 15 times.
So now my daughter's birthday is approaching and I might have to tell her that she will not receive any presents from her mother. I shop online all the time and this is the 1st time I have run into such a wall when dealing with customer service. It seems that Toys R Us does not know the meaning of going above and beyond for the customer.
If my daughter does not receive her presents on time for her birthday this weekend I will be sure to follow this letter with pictures of her tear stained face as well as post the pictures on your Facebook page with a nice thank you from us. I have been a loyal customer for the past 20yrs. Every Christmas and Birthday I buy presents for my 5 children from Toys R Us. Well no more. The little guy might not count for much for the big corporation but you have just lost this little guy!
Sincerely,
Upset Mother
CHARGED ME IMES FOR ONE BABY ORDER
10-10-2012 CALLED FOR FIRST TIME TO TOYSRUS. BABY SHOWER GIFT IS FOR CANADA. SO I GOT THAT WOMAN .SHE & ANOTHER LADY HAD ME READ MY CREDIT CARD SEVEN (COUNT THEM) 7 TIMES. WOULDN'T GO THROUGH. FINALLY A SUPERVISOR HAD TO READ TO ME WHAT WAS LEFT ON THE REGISTER. SHE TOLD ME "NO MAM...YOU WILL ONLY BE CHARGED ONE TIME" W.R.O.N.G. MY BANK SHOWS THAT I WAS CHARGED FOR $179.99 + 175.83.....AND THE REAL AMOUNT DUE , WHICH IS $171.31 ORDER # 72036**** HAS NEVER BEEN CHARGED TO ME......LISTEN UP PEOPLE...I JUST RETIRED & GOT MY FIRST SS CHECK THIS MONTH. DO YOU THINK FOR A MINUTE THAT I HAVE THAT KIND OF MONEY TO BE TAKEN FROM MY ACCOUNT ? NO SIR..... I WANT THOSE TWO CHARGES TO BE REMOVED (MY BANKER SAID THEY WERE BOTHFOR TOYSRUS) BECAUSE I'M SURE THE BETTER BUSINESS WOULD LIKE TO HEAR ABOUT THIS STORY. DO SOMETHING ....QUICKLY .
CLARA L. WOLFE
586-510-****
I HAVE WAITED 5 DAYS & I NEED TO GET A PLANE TICKET TO NEBRASKA TO SEE MY AILING BROTHER...DON'T MAKE ME DO SOMETHING THAT WILL TARNISH YOUR STORE. FURTHERMORE...I WILL N.E.V.E.R BUY FROM YOUR STORE AGAIN & HAVE TOLD A LOT OF PEOPLE WHAT HAPPENED TO ME. NOT GOOD BUSINESS & I WAS A BUSINESS WOMAN FOR 40 YEARS. TRUST ME...YOU DON'T WANT TO GET THE "WOLFE" UPSET. CALL ME OR ME TODAY...........
Toy's R Us Customer Service
We went to Toy's R Us at Algonquin IL. My husband went to ask if they could check if
they have Skylander figures since we couldn't find certain items on the aisle where
the other Skylander are. This customer service clerk wouldn't even look on the
computer if they have it on stock or other Toy's R Us location have it. There wasn't
even a lot of people shopping or on line. How are people supposed to purchase items
when they don't even help you. We have other stuff we wanted to look for and buy
for gifts so we all left and planned to go somewhere else to buy our gifts.
NO CUSTOMER SERVICE
I bought some diapers. There were supposed to be 126 in the box, but there were only 84.
I phoned the number on the side of the box (the manufacturer) who promised to look into it. I phoned them three more times, still nothing. In the meantime I also complained to customer service at Toys R Us who promised me that someone would call me. They didn't.
I phoned again. They offered me a $25 gift card (which I am still waiting for) but I just want my money back, I don't want to ever shop in Toys R Us after this experience as I don't trust them. Also, the same day my son was given a gift from Toys R Us. It says on the box it needs only 2 batteries.
It doesn't, it needs 3. Everything with Toys R Us on the side is garbage and untrustworthy.
They are only interested in ripping off the consumer. Boycott them.
Toys R Us
Toys R Us has a sales flyer and web page that states "Buy one, get one 50% off on all video games". Apparently that wasn't the case for the four games I tried to order.
Customer service told me that it was only for select games. Why use the word "all" then? At least add "on all of these particular games". I tried to go online at midnight for this deal (having seen the circular) but the sale wasn't on the webpage then.
Next I tried online with no luck. I can imagine there are a lot of upset customers at the store today.
Layaway stolen
Bad costumer service
Misleading Advertisement Charged Money
I have a receipt from ToysRus that says that I was charged ten dollars for a free gift card after you spend seventy five dollars coupon this christmas. The lady at the desk told me to add up the refunded amount of what I paid, and no matter how I get that I'm charged the ten dollars when I was supposed to get a free gift card.
The receipt shows that it was taken off, but it was not. I urge everyone to look, and add up all their receipts because ToysRus is charging money for the gift cards they give out when you use their coupons.
Toys r us staff calls my child a retard!!!!!
My 3 year old was booked into Umhlanga hospital with bronco pneumonia, my husband went to toys r us in gateway to buy my baby a juice bottle to use in hospital because we had forgotten his one at home. He had also purchased toys for my baby.
On returning to the hospital, I opened the bottle to fill with water and it was leaking. I sent my 15yr old son across to exchange the bottle. He spoke to the sales lady Brenda. My son asked for the second bottle to be tested in store, that one also leaked.
Brenda insisted that if a baby does not know how to use a bottle then he must be RETARDED. My son then left the store without Brenda refunding the defected bottle. My son came back to the hospital and told me what happened. I then called the store and spoke to the manager.
She spoke to Brenda who admitted to saying that to my son. All I got was my money returned to me in the hospital because they did not have any other reasonably priced bottles and if I really wanted one then I must buy a much more expensive one. I would rather spend my money in a store that does not label my child as they see fit without even knowing who he is. As for their customer service, I must says is pathetic.
I guess their policy is that if a child does not know how to play with a toy or use a bottle, then they must be retarded. Brenda needs to realize that retarded children are kids with special needs, they are not a disease but it is obvious the staff of รย toys r us does not care.
I always thought customer satisfaction came first and making profit would be a very good by product of that, I guess I was wrong!!! This store knows who I am, they do have my details.
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I purchased a Nintendo WII for my nieces and found out that they already had one...My sister attempted to exchange the WII in the first 45 days and the refused. I made an attempt at Puyallup,
WA. store but I was refused as well...Corporate is now telling me that I am out of luck...Will NOT shop there again...Wal-Mart and Target has never treated me in this manner...I will take my business there...
Toys R Us has the worst customer service I have experienced. I waited for 45minutes to exchange a toy while 3 staff members stood at the customer service desk doing nothing but ushering the customers to a extremely busy check out line. I am very I satisfied with the Langhorne Pa store
Agree with Toys R Us and Unfair Practices. Their rewards, ads, and offers are all games to generate interest with little to no reward.
Dealing with today an offer for a $30 gift card when purchasing a Nintendo 3DS. You cannot get the gift card offer on-line and the store cannot order the item we want or take the order over the phone. My wife and I try to be loyal consumers, but always feel that we get the shaft from Toys R Us. Would encourage others to give a shout as well.
Toys R Us, if you are monitoring comments.
Give good deals and quit the ridiculous games for us adults. Save the games for the kids.
Mad Doc
:?
Sounds like "buy the item, receive a gift card, return the item." Who's ripping off whom? Please explain.