Anonymous
map-marker Indianapolis, Indiana

Toys R Us Sucks

http://clubthrifty.com/toys-r-us-corporate-policy- />

Toys R Us is systematically ripping off its customers. They tried to deduct my gift card from a return even though I had made more than the $75 purchase in order to receive said gift card.

They can pretty much kiss my *** as I will never spend a cent there in my entire life.

I asked for a reply from them but they completely ignored me and didn't bother to even respond to my blog....or to return the phone call that I placed into corporate. They are a terrible store.

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5 comments
Guest

I purchased a Nintendo WII for my nieces and found out that they already had one...My sister attempted to exchange the WII in the first 45 days and the refused. I made an attempt at Puyallup,

WA. store but I was refused as well...Corporate is now telling me that I am out of luck...Will NOT shop there again...Wal-Mart and Target has never treated me in this manner...I will take my business there...

Guest

Toys R Us has the worst customer service I have experienced. I waited for 45minutes to exchange a toy while 3 staff members stood at the customer service desk doing nothing but ushering the customers to a extremely busy check out line. I am very I satisfied with the Langhorne Pa store

Guest

Agree with Toys R Us and Unfair Practices. Their rewards, ads, and offers are all games to generate interest with little to no reward.

Dealing with today an offer for a $30 gift card when purchasing a Nintendo 3DS. You cannot get the gift card offer on-line and the store cannot order the item we want or take the order over the phone. My wife and I try to be loyal consumers, but always feel that we get the shaft from Toys R Us. Would encourage others to give a shout as well.

Toys R Us, if you are monitoring comments.

Give good deals and quit the ridiculous games for us adults. Save the games for the kids.

Mad Doc

MamaNeedsHelp W

:?

Alan C Xap

Sounds like "buy the item, receive a gift card, return the item." Who's ripping off whom? Please explain.

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Anonymous
map-marker Beaverton, Oregon

Toys Are Not US

For the second time I have been ripped off by Toy R Us. Placed an order for in store pick up for the toy my son wanted for Christmas but didn't get.

My older son used his debit card to place the order for pickup the next day. My son could not sleep he was so excited. Today comes, waiting for email to pick it up, found out order was cancelled. Spent 2 hours on phone, used all my minutes.

The order had been canceled because of invalid or missing information. Funny how 149.99 was taken out his account just fine. Now they say he will have to place another order and wait 3 days or so for the money to be returned to his acct. One service representative finally corrected the missing info and told me I would receive an email with a with a confirmation number, I asked, and she said she didn't have it and it would be in the email.

Turns out she was just getting me off the phone.

Called back and talked to a very rude man who said he had no supervisor, but when asked, was not the CEO. Please boycott Toy R Us, nobody needs this kind of rip off.

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Loss:
$149
Anonymous
map-marker Chicago, Illinois

No pay for Toysrus employees

I worked on thanksgiving into blackfriday for 12 hours and havent gotten paid from toysrus. I found out that over half the employees at the north riverside il store have been shorted 10-27 hours on their checks.

I talked to the Human Resouce rep Charles at the north riverside il store but he continues to give wrong information. Its bad enough that toysrus only pays straight pay for working on the holiday.

Im on a fixed income during this hard time.When i tried calling Toysrus HQ the line continuously gave a busy signal. Toysrus shouldnt do its employees like this during this economical crisis.

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Loss:
$5000
2 comments
Guest

Don't get mad, get even. I hope this info will help you get all the employees you know that lost out on there checks.

Filing a Charge with this Office

If you believe you have been discriminated against by an employer, labor union or employment agency when applying for a job or while on the job because of your race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information, or believe that you have been discriminated against because of opposing a prohibited practice or participating in an equal employment opportunity matter, you may file a charge of discrimination with the U.S. Equal Employment Opportunity Commission (EEOC). All laws enforced by EEOC, (Title VII of the Civil Rights Act (Title VII), Americans with Disabilities Act (ADA), Age Discrimination in Employment Act (ADEA), and Genetic Information Nondiscrimination Act (GINA), except the Equal Pay Act (EPA), require filing a charge with EEOC before a private lawsuit may be filed in court.

To protect your legal rights, it is always best to contact EEOC promptly when discrimination is suspected. There are strict time limits within which charges must be filed. Please review the information for your state, and the specific charge filing instructions for this office.

Charge Filing Procedures

The Chicago office's hours of operation are from 8:30 a.m. to 5:00 p.m. Monday through Friday. If you have an employment discrimination question or if you wish to file a charge, please call the EEOC National Contact Center toll-free at 1-80*-***-**** or 1-80*-***-**** (TTY). You may also write the office at 500 West Madison Street, Suite 2000, Chicago, IL 60661.

While no appointment is needed to file a charge in person, please contact the office if you are traveling a long distance or have limited time to verify that EEOC has jurisdiction and determine the best time to visit the office. In an effort to provide better customer service, EEOC staff may conduct either an interview in the EEOC office or a telephone interview. Although less time may be required, please allow at least 1 to 2 hours for an office visit. To avoid delay, please let the office know beforehand if you need special assistance, such as an interpreter, to file a charge.

Individuals who are interested in filing charges of discrimination are initially screened by an EEOC representative to determine whether your employment experiences are covered by the laws EEOC enforces. You may also use our online assessment and complete a questionnaire to be sent or taken to our office. (Note: our online assessment will be unavailable each week for up to 30 minutes, Saturday evening or Sunday morning.) The EEOC representative will ask questions about your allegations, about the evidence available to support the allegations, and about jurisdiction (whether the charge is timely, and the employer, charging party and subject matter are covered under the statutes enforced by EEOC).

Our staff will advise you whether your employment concern is covered by EEOC. If it is not covered, you will be provided with information on where you might receive assistance. If covered by EEOC, you will be advised on the procedures for filing a charge of employment discrimination with EEOC.

When completing the questionnaire you should be prepared to provide the following information:

1.The name, address, and telephone number of the person filing the charge;

2.The name, address, and telephone number of the company, employment agency, or union that the charge is filed against, and the number of employees (or union members), if known;

3.A short description of the event(s) with supporting documentation (if any) which caused the person filing the charge to believe that his or her rights were violated;

4.The date(s) the event(s) took place;

5.The names, addresses, and telephone numbers of any witnesses;

6.Whether the individual has filed the same or similar charge with a state or local fair employment practice agency; and

7.The name, address, and telephone number of a person who always knows where to contact the person wishing to file a charge.

Please be sure to read our information on time limits for filing a charge.

Chicago District Office

Location: 500 West Madison Street

Suite 2000

Chicago, Illinois 60661

Phone: 1-80*-***-****

Fax: 312-869-****

TTY: 312-869-****

Director: John P. Rowe

Regional Attorney:

John C. Hendrickson

Office Hours:

The Chicago District Office is open Monday through Friday, 8:30 a.m. to 5:00 p.m. Everyone visiting our offices must present a photo ID at the building security desk.

Individuals wishing to file charges of discrimination may schedule interviews between 8:30 a.m. and 3:30 p.m. on Monday through Friday by calling the telephone number listed above. (While walk-ins are accepted, scheduling an interview is strongly recommended and individuals with appointments will be given priority.) If you have a disability which prevents you from being interviewed in person, you require an interpreter or live outside the Chicago commuting area, a telephone interview can be arranged.

Guest

Filing a Charge with this OfficeIf you believe you have been discriminated against by an employer, labor union or employment agency when applying for a job or while on the job because of your race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information, or believe that you have been discriminated against because of opposing a prohibited practice or participating in an equal employment opportunity matter, you may file a charge of discrimination with the U.S. Equal Employment Opportunity Commission (EEOC).

All laws enforced by EEOC, (Title VII of the Civil Rights Act (Title VII), Americans with Disabilities Act (ADA), Age Discrimination in Employment Act (ADEA), and Genetic Information Nondiscrimination Act (GINA), except the Equal Pay Act (EPA), require filing a charge with EEOC before a private lawsuit may be filed in court.To protect your legal rights, it is always best to contact EEOC promptly when discrimination is suspected. There are strict time limits within which charges must be filed. Please review the information for your state, and the specific charge filing instructions for this office.Charge Filing ProceduresThe Chicago office's hours of operation are from 8:30 a.m. to 5:00 p.m.

Monday through Friday. If you have an employment discrimination question or if you wish to file a charge, please call the EEOC National Contact Center toll-free at 1-80*-***-**** or 1-80*-***-**** (TTY). You may also write the office at 500 West Madison Street, Suite 2000, Chicago, IL 60661.While no appointment is needed to file a charge in person, please contact the office if you are traveling a long distance or have limited time to verify that EEOC has jurisdiction and determine the best time to visit the office. In an effort to provide better customer service, EEOC staff may conduct either an interview in the EEOC office or a telephone interview.

Although less time may be required, please allow at least 1 to 2 hours for an office visit. To avoid delay, please let the office know beforehand if you need special assistance, such as an interpreter, to file a charge.Individuals who are interested in filing charges of discrimination are initially screened by an EEOC representative to determine whether your employment experiences are covered by the laws EEOC enforces. You may also use our online assessment and complete a questionnaire to be sent or taken to our office. (Note: our online assessment will be unavailable each week for up to 30 minutes, Saturday evening or Sunday morning.) The EEOC representative will ask questions about your allegations, about the evidence available to support the allegations, and about jurisdiction (whether the charge is timely, and the employer, charging party and subject matter are covered under the statutes enforced by EEOC).Our staff will advise you whether your employment concern is covered by EEOC.

If it is not covered, you will be provided with information on where you might receive assistance. If covered by EEOC, you will be advised on the procedures for filing a charge of employment discrimination with EEOC.When completing the questionnaire you should be prepared to provide the following information:1.The name, address, and telephone number of the person filing the charge;2.The name, address, and telephone number of the company, employment agency, or union that the charge is filed against, and the number of employees (or union members), if known;3.A short description of the event(s) with supporting documentation (if any) which caused the person filing the charge to believe that his or her rights were violated;4.The date(s) the event(s) took place;5.The names, addresses, and telephone numbers of any witnesses;6.Whether the individual has filed the same or similar charge with a state or local fair employment practice agency; and7.The name, address, and telephone number of a person who always knows where to contact the person wishing to file a charge.Please be sure to read our information on time limits for filing a charge.Chicago District Office Location: 500 West Madison StreetSuite 2000Chicago, Illinois 60661 Phone: 1-80*-***-**** Fax: 312-869-**** TTY: 312-869-**** Director: John P. Rowe Regional Attorney: John C. Hendrickson Office Hours: The Chicago District Office is open Monday through Friday, 8:30 a.m.

to 5:00 p.m. Everyone visiting our offices must present a photo ID at the building security desk.Individuals wishing to file charges of discrimination may schedule interviews between 8:30 a.m. and 3:30 p.m.

on Monday through Friday by calling the telephone number listed above. (While walk-ins are accepted, scheduling an interview is strongly recommended and individuals with appointments will be given priority.) If you have a disability which prevents you from being interviewed in person, you require an interpreter or live outside the Chicago commuting area, a telephone interview can be arranged.

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Anonymous
map-marker Carson, California

Unfair charges added

Found a product on Shelve (piano player for 2+ yr) several stacked there. Price stated reg.

19.99, sale 17.99. Rang up at register has 24.97. Wrong price, charged full price then was asked " you do not want the extended warranty?" Warranty was already charged and if not asked you pay for it with out knowing it or wanting it.

Product was never even listed on shelve.Product was just placed but never priced to customers. Toy-R-Us are charging for extended warranty without the knowlege of customers unless they happen to notice the final price they have to pay.

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Loss:
$24
Anonymous
map-marker Westbury, New York

Does Toys R Us really care? I think not!

This is the second time I have made an order on line and the second time I have been let down. The first time was last year I ordered my Granddaughter a swing set and she received a basketball hoop!

The store would not exchange it. December 2nd I ordered two dolls that the website stated was in stock. One was shipped one was on back order. (I received an email stating it was on backorder and I would be notified when shipped) Dec 11th I decided to call and check on the order.

Your recording told me my order was canceled. I was NEVER notified.

What a Christmas it would of been for my Niece if one received a present from me and one didn't. Thank God for Amazon!

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Anonymous
map-marker Inverness, Florida

Toys r Us return policy horrible!

Tried to return a LIV doll with a receipt in a perfect unopened package and was told I could not return it or get store credit since it was over 90 days. The receipt only says "No Returns Without a Receipt".

There was nothing posted by the return desk or anywhere I could find that says no returns or credits after 90 days. So I asked them WHERE is it posted that says that and the reply I got in a rude voice was "Everywhere". I was referred to an 800 number to question the policy and the customer service rep I called did not know the return policy either and had to look it up! What kind of customer service is that?

I will not shop at Toys r Us again, their policy is a total rip off!

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3 comments
Guest

Bull....I order from everyone just placed an order for an expensive toy had wrong one so called immediately and told must wait the 5 days for it to cancel and then 7 to 10 refund? Bull!

Guest

Just had an experience like you. My first large order here and will be my last!

ramjet

A 90 day return policy is very common, most stores have that.

Here is a link to the ToysRus return policy. It took about 10 seconds to find it.

https://www.toysrus.com/helpdesk/index.jsp?display=returns&subdisplay=returns

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Ulonda Ipz
map-marker Pomona, New York

Poor online customer service with Toys R Us

I sent the below letter to Toys R Us today. I wonder if they'll bother with a response.

Toys"R"Us, Inc.

One Geoffrey Way

Wayne, NJ 07470

To Whom It May Concern:

I placed on an order on your website on Tuesday, August 4th. After I placed the order I called to make sure that it would ship yesterday. The items are for my daughter's birthday this coming Sunday, September 9th. The associate on the phone assured me that the items would ship out yesterday or today. He provided me with the warehouse zip code. UPS Ground is a guaranteed 2 business days in transit from your warehouse to my home.

This morning when I had not received tracking I called your service line back. This time I was told that my order would arrive between the 9th and the 14th. They stated that there was no way to determine when it would arrive.

What this means is that my order might not ship today. There was no way to cancel the order (even though it has not shipped yet) and refund my money. I am now unable to simply go to the store and purchase her presents in person. No one was able to assist me and I truly was tired of hearing the word unfortunately which the associate used at least 15 times.

So now my daughter's birthday is approaching and I might have to tell her that she will not receive any presents from her mother. I shop online all the time and this is the 1st time I have run into such a wall when dealing with customer service. It seems that Toys R Us does not know the meaning of going above and beyond for the customer.

If my daughter does not receive her presents on time for her birthday this weekend I will be sure to follow this letter with pictures of her tear stained face as well as post the pictures on your Facebook page with a nice thank you from us. I have been a loyal customer for the past 20yrs. Every Christmas and Birthday I buy presents for my 5 children from Toys R Us. Well no more. The little guy might not count for much for the big corporation but you have just lost this little guy!

Sincerely,

Upset Mother

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1 comment
Guest

So sorry for your plight. Did you receive the order? I am in a similar situation.

CLARA W Spu
map-marker Southfield, Michigan

CHARGED ME IMES FOR ONE BABY ORDER

10-10-2012 CALLED FOR FIRST TIME TO TOYSRUS. BABY SHOWER GIFT IS FOR CANADA. SO I GOT THAT WOMAN .SHE & ANOTHER LADY HAD ME READ MY CREDIT CARD SEVEN (COUNT THEM) 7 TIMES. WOULDN'T GO THROUGH. FINALLY A SUPERVISOR HAD TO READ TO ME WHAT WAS LEFT ON THE REGISTER. SHE TOLD ME "NO MAM...YOU WILL ONLY BE CHARGED ONE TIME" W.R.O.N.G. MY BANK SHOWS THAT I WAS CHARGED FOR $179.99 + 175.83.....AND THE REAL AMOUNT DUE , WHICH IS $171.31 ORDER # 72036**** HAS NEVER BEEN CHARGED TO ME......LISTEN UP PEOPLE...I JUST RETIRED & GOT MY FIRST SS CHECK THIS MONTH. DO YOU THINK FOR A MINUTE THAT I HAVE THAT KIND OF MONEY TO BE TAKEN FROM MY ACCOUNT ? NO SIR..... I WANT THOSE TWO CHARGES TO BE REMOVED (MY BANKER SAID THEY WERE BOTHFOR TOYSRUS) BECAUSE I'M SURE THE BETTER BUSINESS WOULD LIKE TO HEAR ABOUT THIS STORY. DO SOMETHING ....QUICKLY .

CLARA L. WOLFE

586-510-****

I HAVE WAITED 5 DAYS & I NEED TO GET A PLANE TICKET TO NEBRASKA TO SEE MY AILING BROTHER...DON'T MAKE ME DO SOMETHING THAT WILL TARNISH YOUR STORE. FURTHERMORE...I WILL N.E.V.E.R BUY FROM YOUR STORE AGAIN & HAVE TOLD A LOT OF PEOPLE WHAT HAPPENED TO ME. NOT GOOD BUSINESS & I WAS A BUSINESS WOMAN FOR 40 YEARS. TRUST ME...YOU DON'T WANT TO GET THE "WOLFE" UPSET. CALL ME OR ME TODAY...........

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Anonymous
map-marker Waukegan, Illinois

Toy's R Us Customer Service

We went to Toy's R Us at Algonquin IL. My husband went to ask if they could check if

they have Skylander figures since we couldn't find certain items on the aisle where

the other Skylander are. This customer service clerk wouldn't even look on the

computer if they have it on stock or other Toy's R Us location have it. There wasn't

even a lot of people shopping or on line. How are people supposed to purchase items

when they don't even help you. We have other stuff we wanted to look for and buy

for gifts so we all left and planned to go somewhere else to buy our gifts.

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Anonymous

NO CUSTOMER SERVICE

I bought some diapers. There were supposed to be 126 in the box, but there were only 84.

I phoned the number on the side of the box (the manufacturer) who promised to look into it. I phoned them three more times, still nothing. In the meantime I also complained to customer service at Toys R Us who promised me that someone would call me. They didn't.

I phoned again. They offered me a $25 gift card (which I am still waiting for) but I just want my money back, I don't want to ever shop in Toys R Us after this experience as I don't trust them. Also, the same day my son was given a gift from Toys R Us. It says on the box it needs only 2 batteries.

It doesn't, it needs 3. Everything with Toys R Us on the side is garbage and untrustworthy.

They are only interested in ripping off the consumer. Boycott them.

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Loss:
$25
1 comment
Guest

Since when does Toys'R'Us control how many diapers are in the box. Did the box look full when you opened it or was it obvious that there was some missing?

Many diaper boxes hold the diapers in plastic "sleeves", was one of them missing?? Seems mighty suspicious that it would be missing a FULL third of the diapers. Admittedly I find it rather odd that a search of the diapers listed at Toys'R'Us (via the website) doesn't show a single pack that contains 126 diapers.

84 diapers YES, that one is common but not 126. Still, unless this was Babies'R'Us brand diapers then the store isn't liable for them.

Anonymous
map-marker Yonkers, New York

Toys R Us

Toys R Us has a sales flyer and web page that states "Buy one, get one 50% off on all video games". Apparently that wasn't the case for the four games I tried to order.

Customer service told me that it was only for select games. Why use the word "all" then? At least add "on all of these particular games". I tried to go online at midnight for this deal (having seen the circular) but the sale wasn't on the webpage then.

Next I tried online with no luck. I can imagine there are a lot of upset customers at the store today.

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Loss:
$50
Anonymous
map-marker Fayetteville, Georgia

Layaway stolen

I went to toys r us store 8820 to get my layaway out was told i cancelled it in 1120**** im shocked because i just made a payment on 1111**** then i was told it was at store 8823 and person received refund in a gift card with no id nor did they have a signature and now i have to wait for an investigation how is it someone went out of state and got refund oh yea they made a payment of $60 but my balance was $61.79 they got their money back too was cancelled by manager
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Loss:
$76
rosa c Eyr
map-marker Miami, Florida

Bad costumer service

My name is Rosa Capella, on 11/29/12 I visited the Toys r us store in Cutler Bay Florida. I needed some assistance from an employee. I was interested on buying a pair of monster high slippers to for my 7 yr old daughter for christmas but I could'nt find her size so I decided to press the button for customer service, I waited around 15 minutes or more, finally an employee by the name of Lisa Fry and not only she didn't help us she didn't even look at me she should get fired disrespectful.
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Loss:
$9
Anonymous
map-marker Brandon, Florida

Misleading Advertisement Charged Money

I have a receipt from ToysRus that says that I was charged ten dollars for a free gift card after you spend seventy five dollars coupon this christmas. The lady at the desk told me to add up the refunded amount of what I paid, and no matter how I get that I'm charged the ten dollars when I was supposed to get a free gift card.

The receipt shows that it was taken off, but it was not. I urge everyone to look, and add up all their receipts because ToysRus is charging money for the gift cards they give out when you use their coupons.

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Loss:
$10
3 comments
Guest

Congratulations, you're what? A minimum wage employee who assumes all systems are 100% functional?

I worked there too. The cash systems are insanelu faulty, and to say this isn't a possibility is ignorant. Perhaps they are adding it wrong, but to suggest without a doubt she's an ***, well maybe the *** is you.

And great company... sure. Working there is a joke, and customers get screwed over a lot.

Guest
reply icon Replying to comment of Guest-750129

Well since you said you worked there, I am going too assume you don't work there because you were fired. Your opinion does not count then.

You are a disgruntled employee.

I bet you were fired for childish name calling.

Guest

That's not true. The reciept shows where the gift card was issued, not that you was charged 10 dollars.

I know because I work for the company. The screen for the gift card to be issued pops up after your items are scanned.

Then the system allows you to credit the gift card for the 10 dollars (not adding it to your bill). You should take your reciept into your local store so they can explain and show you how it works.Toys R Us is a great company and sometimes not understanding what is shown on a reciept can be misinterpreted, by no fault of the company.

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Sonic W
map-marker Dallas, Texas

Toys r us staff calls my child a retard!!!!!

My 3 year old was booked into Umhlanga hospital with bronco pneumonia, my husband went to toys r us in gateway to buy my baby a juice bottle to use in hospital because we had forgotten his one at home. He had also purchased toys for my baby.

On returning to the hospital, I opened the bottle to fill with water and it was leaking. I sent my 15yr old son across to exchange the bottle. He spoke to the sales lady Brenda. My son asked for the second bottle to be tested in store, that one also leaked.

Brenda insisted that if a baby does not know how to use a bottle then he must be RETARDED. My son then left the store without Brenda refunding the defected bottle. My son came back to the hospital and told me what happened. I then called the store and spoke to the manager.

She spoke to Brenda who admitted to saying that to my son. All I got was my money returned to me in the hospital because they did not have any other reasonably priced bottles and if I really wanted one then I must buy a much more expensive one. I would rather spend my money in a store that does not label my child as they see fit without even knowing who he is. As for their customer service, I must says is pathetic.

I guess their policy is that if a child does not know how to play with a toy or use a bottle, then they must be retarded. Brenda needs to realize that retarded children are kids with special needs, they are not a disease but it is obvious the staff of ร‚ย toys r us does not care.

I always thought customer satisfaction came first and making profit would be a very good by product of that, I guess I was wrong!!! This store knows who I am, they do have my details.

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4 comments
Guest

how dare you insult me i am not a retard and i can hold a bottle the right way round just because im a redneck you anus farter

Guest

bottles are bottles they are what they are. homework

Guest

too right not a retard

Guest

try not to hold the bottle upsidedown :cry :cry :cry

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