Toys R Us
Reviews and Complaints
Will not honor stroller warranty
Bought an umbrella stroller from Toys R Us for my baby a couple of months before he was ready to use it (big mistake evidently!). The stroller broke after being used 5 or 6 times. When I tried to exchange it was refused because I was just over the 90 day limit. Spoke with a manager and she refused to budge, told me I would have to ship it to the manufacturer for repair or replacement. Over the last week I have talked to the manufacturer twice on the phone, emailed them the requested scans of the receipt, pictures of the damage, and pics of the model number and still no resolution!
Very disappointed in Toys R Us, Amazon has much more efficient problem resolution, guess I will go back to shopping there (so much for "brick and mortar" stores making for a better buying experience!).
Probably will not buy from Toys R Us again or be able to recommend them to anyone!
Toys R US On Line Customer Service
Ordered Birthday present through FAO Swartz Company on line (or so I thought). Discovered FAO sub-contracts to ToysRUS out of OH.
They shipped item poorly wrapped and protected. Damaged in shipment and called to return. Got return label and that was when I discovered it was really ToysRUs not FAO. Returned and tracked return, Called again because replacement order had not shipped.
Told it would be shipped today. Well, called today and told item will not be shipped, that they will issue refund only in 3-7 business days and I can re-order. I am pissed! FAO subs to ToysRUS?
Then return policies are Toys RUs and not FAO. Then lied to by Customer service on not one occasion, but twice!! If I ever get my money back, I'll never order through FAO or ToysRUs again! Be warned!
Poor shipping department, poor customer service and lousy customer service by telephone too!!! UGH!!!!!!
Toys r us dishonest
I purchased a backpack from toys r us. The backpack is awesome however, I feel lied to and decieved I was offered a free lunch box when the item arrived there was no lunch box.
Called Toys r us and was told that it is as long as supplies last. They told me to click on details beside the free lunchbox offer. When you hit details free lunch box everyone of them says not available for shipping only available in store.
Therefore the lunch box was never available to begin with. I would not have paid 25.99 total just for a kids backpack.
Toys R Us refund policy problems
I ordered an item online with Toys R Us and that's another DISASTER STORY anyway... when I was put on hold (the first dozen times) the recording of the refund policy and the no hassle returns if you used your member rewards blah, blah.
Even on the email receipt and packing slip.
Well they tried to give me an instore credit when I had used the (***) Member Rewards AND had my packing slip / receipt.
When I refused, the manager ok'd a credit card refund. OMG. This company is so screwed up! Very poor customer service on the phone and in store, attitudes are already negative. Yikes, what will they be like at Christmas time? I WILL NOT KNOW SINCE I WILL NOT GO THERE AGAIN!
STOP YOUR WORKERS
JULY 28 2****....AFTER 11 AM HERE WAS A WORKER FROM TOYS R US SCREAMING TO A LADY. THE LADY SAY MANY TIMES TO THE WORKER PLEASE MY SON IS HERE.
AND THE TOYSRUS JUST TROW MANY BAD WORDS MY SON IS SO PANIC.. HER NAME IS LINDA AT TOY R USRIGHT INSIDE AND INFROM DOOR TO ALHAMBRA AND FREMONT ST.. THIS INCIDENT WAS AFTER 11 AM.. CHECK THE VIDEO.
DO SOMETHING... KITS ARE KITS...
I WILL NEVER BACK SPECIAL THE END LINDA THE WORKER FROM TOYSRUS SAY WIT A LOUT VOICE "GET THE *** OUT OFF MY STORE "THAS WHAT A WORKER SAY TO THIS LADY AND HER SON.. MANAGER DINT DO NOTHING..
IS THE CORPORATION FROM TOYS R US LET THIS HAPPEN. WORKERS ARE OWNERS ...????
Jennifer
ok so i wanted to buy my sister a present since shes having a baby. It said like 10% off on everything so i decided to fill my cart up with baby toys.
I go to the cashier man and he starts joking around and talking he is not even swiping my card or anyting just standing there and talking at first im like ok atleast he is nice 5 minutes later he is still talking and making sex jokes..he says "your having a baby? it doesnt look like it because usually the womans *** and stomach is bigger." then he laughs?? he starts asking me personal question like where i live and whats my number. I complain to the manager and all he can say is "sorry" im serious THATS ALL HE SAYS.
and when i ask him about the 10% deal he says there is no such thing.. talk about bad service
DISGUSTING CUSTOMER SERVICE! NEVER AGAIN!
Absolutely disgusting customer service! Buy at your own risk!
Do NOT expect the company to accept a return, to refund your money, or to give you store credit. They will use any excuse to deny undoing a sale. I purchased a travel bag for my toddler's car seat from the Totowa NJ store for about $14.99. The bag was of such inferior quality that it tore as the airport's long-term parking shuttle driver was loading it into the van on the way to Newark airport.
I had not even started my vacation yet, and the bag was useless to me. I was unable to make it back to the store during the specified return period because I was working crazy hours to catch up on work after returning from my vacation. When I returned with the bag and the receipt and explained the problem to the store manager, she told me that she would not give me store credit or a refund even with my receipt because the return period had expired. She didn't care if Toys R Us sold me a travel bag that ripped before I even got to the airport.
I telephoned ToysRUs's national number and they cared even less. I promptly disposed of my Rewards card and stopped shopping there.
Upside down dora picture on toy box from ToysRUs
Well I ordered the Dora folding toy box at Toys R Us online. When it arrived in the mail it didn't take but a minute to put it together.
I quickly realized that the big picture of Dora on the front was upside down. I immediately called Toys R Us customer service. They told me that they would send me out another one right away."At no cost" to me. How nice!
(Sarcasm). And they very sweetly told me that I would have to mail it back myself by dropping it off at UPS.
After all this I think my biggest disappointment is that they didn't at least give me a coupon with my resent toy box. Must not care about return customers.
Upside down dora picture on toy box
Well I ordered the Dora folding toy box online. When it arrived in the mail it didn't take but a minute to put it together.
I quickly realized that the big picture of Dora on the front was upside down. I immediately called Toys R Us customer service. They told me that they would send me out another one right away."At no cost" to me. How nice!
(Sarcasm). And they very sweetly told me that I would have to mail it back myself by dropping it off at UPS.
After all this I think my biggest disappointment is that they didn't at least give me a coupon with my resent toy box. Must not care about return customers.
The hidden e touch!!!
this is quite a story, but i will keep it as short as i can. My 11 year old son received an etouch for christmas from his aunt.
on boxing day it wouldn't hold a charge. the next day my husband took it back to the original shop along with nine other parents with the same problem and exchanged it. this etouch would not hold a charge either. still with me?
my husband took it back again and exchanged the charger and that failed. i took it back and received a credit note and was told that they would recieve a new supply by easter! i waited unil after easter and there was still no etouch available and was promised they would be in on the friday of that week. on the friday i waited in the shop for nearly 2 hours for the lorry with the etouch on to be eptied, was advised to go home and wait for a phone call as the lorry can take up to 5 hours to empty.
(no wonder they get paid minimal wage!) i had a phone call of the manager who informed me that the etouch had the wrong plug on it and they would have to order a new batch that would take a maximum of two weeks.
i have phoned today over two weeks later and have been informed that they cannot give me a date for the new etouchs and i can have a refund if i am unhappy! great customer service!!!!
Toys R Us UNHELPFUL
A lot of us make baby registries when we're expecting, wedding registries when we're getting married, etc. My husband and I are expecting our first child this June 2012.
We have received numerous gifts for the baby, one of which is a baby swing we wanted. When received, we took it out to put together to make sure it was ok. Well it wasn't. Only of the legs that's suppose to click open for balance of the swing is broken.
We called right away to reschedule a new one delivered to our house. The lady on the other end was so ***, and clueless. She said, well can't you come to a toys r us and exchange it yourself? Um no,with the nearest one being about 3 hours away, no we can't and we're not going to.
She then continued to babble on about us having to pay for redelivery, and to top it off, we had to wait a week until they could arrange the company to pick it up from our house, then deliver the new one god knows when. Well, me not being the sweetest person when someone is so ***, I ripped her a new one. Finally, they have arranged for free next day pick up, and next day delivery for us.
As much as toys r us has nice things, I am sure you could find better quality somewhere else. We will not be shopping there again.
2 weeks shipment
I placed the order in Toys r Us internet shop for my son's birthday (for 03/12/2012). They didn't tell during your order, how long does it take.
So, after submittin they gave me the information that the order will be shepped on 03/16/2012. After my attempts to change the date, the shipment method or even to cancel the order, I was told that everything is impossible.
How is it supposed to work? They didn't provide the shipment info from the beginning, and after you know that it is too long for you, they can do nothing!
It is very inconvienent.
Bad Customer Service
I visited Toys R Us to purchase items advertised on sale in their add buy one get one 50% off. It took me less than 5 minutes to shop.
One hour to check out. Out of the 18 registers they had only one was open. I stood in line behind 7 people. THEN my items rung up at the wrong price and I had to go get the sign off the shelf to PROVE the correct price.
THEN they had computer problems and I could not get a gift reciept. The worse was after leaving Toys R Us I found out that they had not bagged two of my items. I had to make a separate trip back to the store. The manager told me to go check the parking lot and made me feel like I was trying to pull a scam and get some free stuff.
I found the two items at the register I was checked out at. The cashier had failed to give me the items.
WOW...Poor experience...5 minutes to shop 1 hour to check out 30 minutes to make a separate trip back to correct their mistake . I will NEVER SPEND MONEY AT TOYS R US AGAIN.
Toys R Us disregarded fraud investigation sent check to collections agency
I was the victim of a fraudulent check being written on my checking account.
As soon as I saw the $193.93 debit from my account, I called both Chase bank and Toys R' Us. Both companies gave me a fraud investigation number.
The bank proved conclusively that this was fraud and sent me an affidavit of fraud which I sent to Toys R' Us.
Even though Toys R' Us had this information and they had their own fraud investigation going on they turned my name and account number over to a Collections Agency that in turn sent me a letter demanding payment of the $193.93 plus a $25 check fee.
Arogannt workers in toys r us
i brought a bike 9 months later and i had hardly used the bike because it made such a racket even indoors and when i went to retrne the bike all i got was a arrogant worker who didn't listen and when we said we wanted to speak to the manager he said NO CHANCE YOU WORNT GET ENEYTHING OUT OF US! we wont be shopping there or recormending it as well toys r us are about selling products nothing else returing is such a big hassel and i dont see why we should get treated like this when we are spending our money in there shops
- Prev
- 1
- ...
- 22
- 23
- 24
- 25
- 26
- ...
- 27
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Dude, you had it for more than 3 months and you broke it. I don't think we live in a world where any one would (or should) do a refund for something you broke in your possession for more than 90 days.
And trust me, 90 days is EXTREMELY generous.
Guess you'll think next time when someone offers you a protection plan!