Anonymous
map-marker Hillsdale, Michigan

Gift Wrapping (Lack of it)

I ordered a baby shower gift from the Toys R Us web site. Received the package on Jan 5, 2012; the shower will be on Jan 7.

After paying $5.95 for gift wrap, the package arrived with gift paper only. No ribbon, not even a bow. If the gift card exists, it's in the box...which of course I am not going to open. I only hope the bear is as shown on the web site.

I won't know until it is opened at the shower. But paying $5.95 for only gift paper is a rip-off!!!!

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3 comments
Guest

You call needing an item gift wrapped when you are sending it out of state to a child being lazy? You get real

Guest

seriously ppl are so lazy

Guest

You got what you paid for: wrapping paper. Somebody also had to wrap your gift, so you're essentially paying somebody to do it for you.

If you don't like it, do it yourself. Lol

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Anonymous
map-marker Auburn, California

Toys"R"Us return Scam

I purchased a table and chair set on-line for my daughter for Christmas and on Christmas day when she opened it the table was broken. I tried to return it the day after Christmas with the confirmation order print out that toysrus emailed me with the item and box it came in and ToysRUs refused to return it because the box was opened.

I decided to go to another ToyRus and they refused because the return shipment label was not in the box. I contacted customer service and they stated there is nothing they can do its mine to keep. I also purchased a Fureal Pony for my daughter that was broken this alone I will never shop at ToysRus they have no working items but for this item I did not have my receipt I just wanted to exchange it and I used my rewards card which I was told could be used to track the sale but no in the end I am stuck with $300 with junk from ToyRUs on Christmas.

HAD THE ITEMS WORKED I WOULDNT HAVE BEEN DOING A RETURN. No other store has ever treated me so bad.

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3 comments
Guest

toys r sucks sent me the wrong item than sent 10 emails no answer wtf am i ti di they want you to pay shipping 2 ways *** you toyrsucks never again

Guest

I had the same experience. I bought a crane, the "hoist up" function didn't work.

and the remote had obvious scratch marks where the previous purchaser had tried to seen what was going on. And then i found a hand written phone number inside the box. They had taken a prior return, taped it up and put it on the shelves. Scumfuckers.

I traded 20+ emails with customers service. It was surreal. They'd write to me, out of the blue, and say "We're working on it, we;ll contact you in 3 days" and then not followup. Multiple times.

It was insane. More like IdiotsRUS

Guest

I tried to return a broken item with a receipt and was told that it couldn't be returned because the box had been opened. Since I don't really know how I would know if an item is broken until after I open the box and see that the item is broken, I guess that it would be best for me not to make any additional purchases from Toy R Us in the future.

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GrannyGoose H
map-marker Wallingford, Connecticut

Item Not Received as Promised

I placed an order with Toys R Us for several items and the items were shipped in separate packaging. I received one box and one of the items that was listed as shipped was not in the box.

I called Toys R Us and I was assured that the item would go out next day and I would receive it by Christmas. I didn't receive the item so I called the day after Christmas and spoke with customer service. I was told the my credit card was credited for the amount and that the item was not available.

And...one of the other items did not work and all I got was an apology. Never and I repeat never will I shop at Toys R Us online or in the store..

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1 comment
Guest

My credit card was not credited so once again I called Toys R Us. I was told that it was Paypal's fault and they would contact Paypal. I was credited finally after 2 months but the bottom line is I was promised an item for Christmas and I did not get it.

Anonymous
map-marker Langley, British Columbia

Racist Toys R Us employees and managers JAN, 2012

I was attempting to make a return at the Langley,BC location. long story short as I wasted enough time dealing with low life's .

I was called a *** by an employee. It took a lot to walk away and find a store manager who when informed asked me to wait a minute. I never seen the manager again only security coming at me like I did something wrong asking me to leave the store.

I sure did make my first and last return at KKK R US . I wish this had happened years ago before all the money went to the clan.

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6 comments
Guest

Yeah...that will get you far. What point will you make by *** off employees.

The only point I see is to prove you are immature and want a security escort...maybe a police escort and banned from store. Why even go back.

Especially to "teacher" them a lesson. Last time i checked a teacher was a person not an act done by someone.

Guest

This happened to me today. So I was asking for a toy.

And this lady has to give a rude look.she didn't show me I was like what the ***. So my friend and I are planning to *** off those employees.

And teachers them a lesson. :(

Guest

With your spelling topeka the only way you can make money is by selling your body which is illegal and dirty money.

Guest

That is exactly what happened.

Guest

Everytime i come here the employes are so rude n the manager does nothinges about it they talk to white folks so Nice when its my turn after waiting 5 10minutes for them to finish its like y r u shopping here i have money to

Guest

That is crazy... I was purchasing a baby crib at babies r rus at the same location in willowbrook mall and when I was deciding what crib to purchase I was approached by an employee who told me that they have cameras in the store that are moniterd durning store hours...

I was so pissed that I left the store and fell victim of purchasing my crib at the corporate walmart..

Looking back now I wish I had done more then walk away as it seems to be an ongoing problem ... Did you get the names of the employees u dealt with?

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Yanelis Dxv
map-marker Columbia, South Carolina

Toys R Us

I have shopped Toys R Us for years and tonight was the worst shopping experience I've ever had with this store. I've watched this store decline over the last year.

It is located on Harbison Boulevard in Columbia, SC. The store is absolutely filty and the staff have not received any customer service training -NONE! They were rude and used the excuse that they had been working around the clock, because the store has been open 24 hours. All I expect is to be treated with courtesy and that when someone opens a new lane that they take the next customer in line, instead of the one who jumps in front of others.

I would expect the clerk to ask the others if they would like to move over and if they choose not to, then take the person who jumps in front of others.

The staff said the store was dirty because of the high traffic - Excuses, Excuses, Excuses!! I made up my mind tonight, I'm taking my business to other stores like Target, a company that values quality and service!

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Hoi W
map-marker Markham, Ontario

ToysRUs Worst Ever

Bought a Barbie Kitchen online, then went on sale for $20 cheaper a week later. Customer service didn't want to match their own lower price, so I had to go to the store to buy a new one at a lower price and return it right there with the higher price receipt.

What a waste of customer time. The customer service on the phone was useless.

I asked for the manager and she said none was available and that other agent will tell me the same thing; that they don't price match their own pricing. I am very disappointed about their services.

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2 comments
Hoi W

I'll not buy anything from them anymore. Every other retailers price match, no question ask. The only reason retailers are tightening their return policy is corporate greed and in this case, bad customer service.

Guest

And people wonder why return policies are becoming tighter and tighter...

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Concord C
map-marker Ciudad De Mexico, Capital District

ToysPus are great...

Updated by user Dec 29, 2011

how can i remove this ??

Original review Dec 29, 2011
ToysPus are great buy any thing from them..
Beautiful quality products and the best customer service in the industry ~ I love me some !"
Me too! They are always there for me no matter what I ask, they help.
I agree - I was missing some parts and they responded within a few hours even on Christmas Vacation! I already have the toys! Thank you so much!, I wanted to say thank you, thank you for not only giving great customer service, but fast delivery and you didn't even charge me for the items missing...your products are very easy to work with and your directions are clear and concise.
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Loss:
$30
swhitesons
map-marker Chicago, Illinois

Toys r us bad business

I ordered a item online from toys r us and it was cancelled because item wasn't in stock. Only to find out my credit card still showed pending amount for that item.

Called credit card co was told it would stay as pending until 3rd of jan. Called Toys R Us was told they couldn't doing anything and that all the supervisors were busy when I wanted to speak to one. Is that good business? I want everyone to know this is how Toys R Us does business.

It is the holiday season and now I cannot use that money until jan 3rd!

Thats wrong when it's probably as easy as pushing a button! BEWARE!!!!!!

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Loss:
$100
2 comments
Guest

Perhaps try to save a little more money before Christmas. This has happened to me at Target, wal-mart, etc, etc. It isn't the store's fault.

Guest

Your credit card has nothing to do with the store. Like you said it is pending. ***

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Anonymous
map-marker Saint Louis, Missouri

Toys R' Us

A relative purchased a Cinderella Carriage Toy for my daughter (3 years old) for Christmas. When we opened the package, we found a white pill taped (some type of sleeping pill) inside of the packaging. It appears that the item was returned to Toys R' Us and then repackaged and resold to us. There was someone elses name on an order tag taped on the box.

We called Toys R' Us to notify them of this incident and they have been horrible. The customer service rep yelled at my wife telling her that we should have returned the item on Christmas Eve when it was open and then told her that it was the manufacturers problem not Toys R Us. We have since been contacted by the corporate office who told us that it was a problem for Mattell the manufacturer and not them. We have told Toys R Us several times that we are not trying to get anything from them and just want an explination about how this potentially dangerous incident happened.

They have told us that they dont need to provide any kind of explination and at this point are not even returing our calls anymore. They never even offered to replace the toy.

A representative from Mattelle (the manufaturer) did call us and they were very nice. We told them about our treatment from Toys R Us and they were also shocked by it.

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Loss:
$30
sandy h Aoo
map-marker Jeannette, Pennsylvania

FREE ITEMS

I recently placed a rather large order on line and bought 2 barbie junior laptops, because they came with a FREE piece of Luggage. Only to be told I did not put it in my cart. Last year I was told that

the item I ordered with a free gift was sent but the FREE gift was out of stock. Why would you not want something that is supposed to be free. I really do not think I will shop at Toys R Us anymore..

I called to talk to a manager only to be told they were ALL busy and would get a call back in the next 24 hours. I am not happy at all.

Sandy Heide

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Anonymous
map-marker Portland, Oregon

Lawsuit for Toys R Us on returning policy.

I have bought my son a radio control car toy and he was open the box and recharge the battery right away. Next thing we know the car was not running at all.

We went back to store at first i just want to return the toy car and get my son a new one, but the worker in there told us that "Open toy box can not return" What is going on with that, if i did not open the box, how are my son suppose to play with the toy!!!! The worker still resisted that i can not return, but only exchange and they will have to open the new box that they will exchanged for us. How on earth is gonna work that way? I bought the toy for it, did not ask it for free and that is my money that i pay for it.....nobody got to open the toy without my permission.

That is what i told them. So i asked to spoke to the store manager, but they called an "assistant's manager" which it he told us the he is a biggest one in the store. I looked at the employee badge and point to him that you are not the biggest one in the store, and I request to see a "real store manager" not the one that wanna be. A store manager came and spoke to us, but he still insisted that can not return the item.

My husband was so mad told him that "Return my money right now or otherwise give us back a recipe and the item, we will spoke to our lawyer to sue you." Store manager suddenly changed his act and talk nice to us and refund our money back an apologized for inconvenience. I really don't care how much it cost for the toy but the way that Toys R Us policy and the worker treating the customer is "DISRESPECT" customer.

"I WILL NEVER SHOP AT TOYS R US AGAIN"

This was happened in Portland Oregon at Clackamas area. The store # 8005

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Loss:
$59
9 comments
Patrick Nkk

oh and Alex, you're a *** too.

Patrick Nkk

wow.. what horrible spelling and grammar.

I wonder if you speak how you type because I'm thinking those employees just did it your way to get your poor grammar *** out of there. whatever, the original poster is anonymous because they're retarded.

Guest

BBB is not going to do anything for you. Toys R Us followed their Policy and BBB will notice that and close the complaint. Read the return policy, its on the site.

Guest

This happened to me at the store on Cascade Avenue in Tigard, Oregon. Bought a Nintendo 3DS and it hurt my cousins eyes.

Wanted to return for the DSI and they wouldn't let me because the box was opened! Filed a BBB complaint, awaiting reply

Guest

The item wasn't even worth enough qualify for a small claims suit. The manager knew you were full of it, he was probably just tired of dealing with you so he gave the baby their bottle...oh and look!

You're complaining anyway! Get a life.

Guest

Satan is correct. Within the return SOP guidelines, RC vehicles are consider electronics.

45 day return policy, package must not have been opened in order for it to be returned. once opened, it can only be exchanged for the exact same product only if it is damaged or defective.

Next time go online and read the policy or even call before hand.

THis is not a catering service. They are not required to give sh it to you.

Guest

I would have told you to do what you felt you had to do.

Consumer A Dea

Holy ***, what is it with the way some people on here write? The country is going down the toilet if so many people are this illiterate.

Guest

Doesn't sound like their policy has broken any laws. Many stores have an "exchange only" policy on certain products. You would've lost the lawsuit.

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Anonymous
map-marker Shelton, Washington

Altering orders after processing, removing sale items due to 'out of stock issues this time of year'

Placed an order 11/23 for several items, order was placed, TRU processed the order and then I was notified the free and reduced promo items were 'out of stock' and therefore removed from my order (which meant those 'deals' that led me to purchase the items from TRU in the first place were no longer deals). There was no option to edit my order or even cancel it within the email.

I was within the time frame for canceling manually and did so, but a hold was on my account for 8 days after the fact.

A day prior to my 11/23 order, I was going to place an order for 5 Nintendo Wii games until I realized they were going to charge me $24.11 for standard (slow) US shipping on 5 games.

Not only is the "Free Shipping on *Everything*" Promotion total false advertisement, TRU shipping charges are astronomically high compared to actual shipping costs. Needless to say I did not place this order.

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5 comments
Guest

I had the same experience with suddenly out of Stock merchandise. What *** would have a buy one get two free promotion on black Friday.

A day when you expect to run out of product.

It shows ToysRUs lack of and appreciation of customers. Additionally a rational business would charge 1/3 price automatically when this occurs, obviously not ToysRUs.

Guest

"So sad" why are you such a *** ***?

Guest

You guys need to read the policy statements on these. First of all, when you perform an in store pickup, everything is managed through the online site.

The store gets notified on what items are purchased and they complete the ordered based on inventory and if they can find it. You can literally order something and they will get the notification 20 min later and be sold out. Thats life.

They only process what they have available. If it was that important to you, then drive you lazy *** down to the store and shop.

suzanne s Hcz

i had the same problem with babies r us i ordered two items with a gift card that i was given. i do not normally shop there i think its over priced.

so i ordered two things for my daughter that was on clearance. they cancelled one of the items. without emailing me to inform me and i trashed the card thinking it was done.

so now i lost the rest of the amount on it and they wont just send me an item i pick that was less money then the item cancelled. its silly and the reason i dont do business with them.

Guest

I don't see why you're whining like such a big baby. $24.95 for 5 items seems normal.

$5 per item is a pretty standard shipping rate for most online purchases with most stores. The cost covers not only the shipping and processing of an item.

Processing includes such things as the packaging of the item. Get over it.

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Cynthia Q Wod
map-marker Rego Park, New York

ToyRus for Skylanders

i soooo regret buy the skylander because is a nonse game my son does not like it at all, when i went to toysrus to return it there where like no return on this item only exchange for the same item. How could that be possible.??they whre like because the videogame is opened..of course it has to be open in order to try it!!!!

dumb people i only want my money back because this things cost $70 not cheap at all. a boring game and i am short $70 that i cannot get back!!!!PLEASE DO NOT BY SKYLANDERS!

EVER!! WASTE OF YOUR MONEY AND TIME.!

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12 comments
Guest

I'm sure you realize that even if they let you return it that is a loss for them. Meaning, eventually, after more people like you try to cheat the system because you made a *** purchase without researching WE, the responsible consumers, have to eat inflated costs. But I'm sure that thought never crossed your mind.

Guest

Gamestop will not buy the skylanders game. Only the figures at this point.

I bought one at walmart that was exchanged already there was NO plastic on the game itself at all and its shady that they are selling the used ones for full price. But hey thats capitalism at its finest!

Patrick Nkk

hahaha samibrian02 is a complete ***! of course you can't return an open game.

how do you expect them to resell it if a loser like you opened it??

next time, research the game online, rent it or borrow it from someone or buy a used copy at Gamestop and return it within 7 days just as long as you don't abuse that return policy or mess up the disc. if you ran a store, would you want people constantly returning stuff that's just going to go to waste?

Guest

Um google it before you buy it. You could have taken it to gamestop

Guest

Games cannot be bought on a "trial basis" to see if you like it. Again, it's software.

Actually Ladyface, TRU will open the game before they give it to the OP. So not only is that dishonest, it won't work.

A lot of consumers wonder why stores have such strict return policies and this is a prime example. Customers will do anything to get their way and rip off a store, even when they're dead wrong.

Guest

Yes, once software, or video game is opened, there is no refund. Do you know how many games I would have returned if that was not the case?

And I assume this is the first video game you're ever bought? Because this policy has been in effect for years.

Cynthia Q Wod

Thank you Ladyface! good idea!

Guest
reply icon Replying to comment of Cynthia Q Wod

I wouldn't bother, when you exchange the open one you'll get an "exchange" receipt. This will bar you from getting a refund on software alone.

Software is not allowed to be refunded when it's open because it's so easy to copy. Same goes for DVDs and CDs.

Cynthia Q Wod

still is ridiculous because of course you have to open the item to PLAY IT ! DUH

Guest

Let me introduce you to the year 1990 where most people know that OPEN SOFTWARE IS NOT RETURNABLE. Let me ask you: If you purchased a DVD and didn't like the movie, would you try to return it based on the grounds that you didn't like it?

The same principles apply with video games. All stores have the same policy.

You are not entitled to a refund. Once the game is opened, you're stuck with it, no matter where you bought it.

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Anonymous
map-marker Long Pond, Pennsylvania

Been waiting almost 2 hours!!!

Its December 1st and I've Been sitting here waiting for Toys R Us to bring me my stuff from layaway for 2 hours!! People has come and gone with their layaways but I'm still here!

I'll never shop at another toys r us again. This was my first AND LAST time ever coming here!! Worst customer service I've ever received! This is how you treat Sailors trying to take care of their families after not seeing them for almost nine months??

Y'all got to do better! I work in a supply room for the Navy and if somebody's stuff came up missing that would be my ***!

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1 comment
Guest

The worst customer service. Not only they keep you waiting to see a customer service person to process an online order that is ready based on their email but you have to waite more to get your order.

After asking them why all this waiting time I was told either to waite more to get it or go back to the waiting line to cancel it. It was a very bad customer service. I told them to keep the product and I left. Then, I receive an email stating that I picked the product.

One factor that played against me is the fact I complained with a foreign accent. My son loves going to Toys R US, now I sweared that it is the last time I put my feet in this non professional and non customer friendly place.

Anonymous
map-marker Hayward, California

I will never step foot into Toys R Us

I absolutely dislike Toys R Us after our experience this evening. I grew up buying clothes and toys, from when my parents took me there until purchases I make for my kids, but after ruining my daughters 7th birthday, I vow I will never spend another $1 or waste another minute in any Toys R Us locations.

The experience I encountered was at the Hayward, CA location when I was at the counter with my money out to spend $200, all I wanted was a bike and accessories for my 7 year old. I brought the ticket to the cashier, she said they only have 2 bikes left and those were the display models, which cost $15 extra (because they're preassembled & very dirty), I didn't want a preassembled bike, I don't mind taking 15 minutes to put it together myself, mind you, there were about 30 tickets in the pocket attached to the bike, so I'm thinking there are many available, isn't that what it means? If there are only 2 bikes left, why are there so many tickets attached to the bike, it doesn't make sense? So I had the feeling that since it was closing time, they were being very lazy not wanting to get it from the back, so basically, they want to charge me an extra $15 for a dirty bike and worse, their laziness.

I mean WTH?!? I walked out of there without spending a penny and my birthday girls' broken heart. I'll take my money to Walmart or Costco where it's wanted.

I just can't believe I had the money ready and they sold me out of the sale, unbelievable. I spend each day on the phone providing exceptional service to people that are not ready to spend their money, but understand I am providing reasons why they should.

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3 comments
Guest

As a parent, I wouldn't feel comfortable purchasing a floor-model bike! You have NO idea how thoroughly it was put together.

I guess you all would be upset with this woman if she DID buy it and it fell apart while her daughter was riding it and the little girl got hurt, and the woman SUED, right?! Why don't people think?!

Guest

First of all, tickets in the pouch dont matter and there werent 30 because they can only put up to ten in them. Wether you like the fact that they were the last two or not, there is still an assembly fee.

They put them together and in order to pay for that they charge assembly. you could go to walmart or target where they say there isnt an assembly fee, ehhh there is one installed into the price.

I agree with you realworld, More often then not i see people walk in late and *** and expect someone to pull something out of their *** in order to please them.

This isnt la la land where anything happens. They have an inventory that they do not control and no matter how much u complain it wont change.

Guest

Your daughter's broken heart was less due to Toys R' Us and more because she has a parent that waits until the last minute to get her a present.

Maybe you should utilize your customer service skills and provide your child with reasons she didn't really need a bike. :grin

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