Toys R Us
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Verified Reviewer | Bellevue, WashingtonDeceiving unfair return policy on electronic
Don't ever ever buy electronic item from Toys R Us unless you are 100 % sure you want to keep it. When I was ready to purchase the Ipod Touch 4th generation last month, I asked the worker at the cashier what was the return policy for the Ipod.
He said " Just return it within 45 days." I was happy with the policy, so I purchased the Ipod. Today I took it back to Toys R Us and tried to return it with the receipt and everything in the box, but the manager refused to return it. She said that the item had to be returned in an unopen box, and she pointed at the back of the receipt in fine print. That was the first time I read about the policy.
I told her I would never have bought the item had the worker told me that the item had to be returned in an UNOPENED BOX within 45 days when first inquiring about the return policy. He never mentioned about the item has to be unopened in order to return! This is deceiving! I trusted what the worker said about the return policy.
He omitted the most important information about the elctronic return policy. He tricked me, and I was deceived! What kind of return policy is this that you can never open the product to see how it works before you can decide if you want to return it!? what an unethical company!
They tricked and deceived customers. I would have bought my Ipod from Wal-Mart or Target where they do not have this kind of rediculous policy. I bought two Ipod from Toys R US, and I realized that one is sufficient for my family. But now I am stuck with both of them.
I learned a big and expensive lesson from this : I would NEVER NEVER EVER bought another electronic from Toys R Us, and I hope you do too.
Never sent me a promised promotional refund
At Christmas time 2010, Toys R Us ran a promotion that if people used their member reward program when making purchases, they would be sent a $10 gift car for every $50 spent, up to a max $50 value. I made several purchases, always used the card, and was expecting a gift card from Toys R Us.
They regularly contact me via both email and snail mail, so I am certain the member rewards program has my contact information. I did not receive the promised rebate. In February, I asked a store clerk about it, was told there had been some type of system glitch and the gift cards were being sent. In March, I asked again in store and was told they couldn't do anything about it, to call customer service to resolve it.
I called customer service a few weeks later, and they told me that the time to use the gift card had expired. I explained that I had never received the gift card. They acknowledged that they could see in their computer system that I had never been mailed the gift card, but that they would not send out a gift card because the time to use it had expired. I said, "but you can see that I was never sent the gift card, how could I use it before it expired?" but that was beyond the customer service manager with whom I spoke.
I tried writing their corporate office and never got any response.
Toy R Us return policy "Beware"
My 5 yrs old son bought one of these transformer toy brought home was very complicated for 5 yrs to put everything together and change to car to transformer with low quality plastic braking a part. on box it said age 3+ so i bought it.
We went to the shop asking for exchange, very rude staff - said we can't exchanges since you opened the toy - How can we try with toy inside the package? After lots of discussion she said I can have same toy in exchanges but she will open the box prior to selling it to us as we are returning the open toy - she brought new package ripped it of in front of us handed over to us - What did she just achieved by doing this? I have no idea - manager came she was also very-very rude. Since then decided never ever going back to Toys r Us there are better toy shop in Toronto.
Also in formed our friend that not to get toys from this worst toy shop and we are in our daughter BD we requested not to bring toys from Toys R Us as our daughter does not like their toys. B ye Bye toys R US Good luck with your rude staff.
Toys r us warranty useless
The checker offered us a warranty on a motorized vehicle, saying it was good for parts and labor; if the toy was broken or demolished, it would be covered. For 7 months our child's toy has not worked.
We called, and the man made a guess at what was wrong and sent us a part to install ourselves. It took months to arrive, and then it still didn't work. He made another guess and sent another part; still didn't work. Made a third guess; part is on back-order with no guess as to when it will arrive.
Don't even know if this part will fix the toy. Still can't play with the $300-toy. We asked for a replacement toy and were told that it will be replaced ONLY if the same part breaks 4 times. Otherwise, we are stuck.
There is no labor--you do it yourself. As for parts, they can't even figure out which part is broken. If they had been honest enough to tell us that there is no replacement or labor and that the same part has to break 4 times, I would never have invested $50 for the so-called warranty.
Noboby at Toys R Us cares; all they care about is money.
Ripped off by toys r us!!!!!
My 11 year old son purchased a video game from toys r us during a promotion. He received a $20 gift card due to the promotion, the store clerk told him that this card would not be activated for six hours. Hence he was not able to use this on an additional purchase during this outing.
Saturday I took him back to the store and he tried to make a purchase using this $20 gift card, during this time he was told that this gift card expired on 1/31/11 and he therefore was out of luck! I spoke to the manager and he simply told me that he felt bad but there was nothing that he could do for my son. The card expired and the store took back the $20!
Talk about a bogus scam!! We left the store and both vowed to NEVER purchase anything again at TOYS R US!!!!!!!! That store preys upon unsuspecting youth and I will not patronize any corporation that steals from it's customers. Let's face it, many stores carry the same items as TOYS R Us and they do so at lower prices!
Boycott TOYS R US ......my family and friends will not support this store anymore!
Missing part on Thomas and Friends, Shake Shake Bridge
I am residence of Thailand and regular customer to Toys R US in
Thailand.
On 22 Dec 2010, I visited one of Toy R US store in Beverly Center,
Los Angeles, CA 90048 and purchased a box of Tomas a& Friends
"SHAKE SHAKE BRIDGE".(0270********) under sale reference
7204/02 7823:7 86874 ****10 04:32PM
Unfortunately after I come back to Thailand I found that the items
included is mistakening. Please refer to the part list instead of having
2 units of item C Large Curve, we've got 3. But for Item D Sloped Curve-
Right instead of having 1 unit, we do not have any single in the box.
Therefore we can not complete installation the system. And my son is
very sad.
If you need evidence, I can scan all document and photo to send to you
via email.
Please send immediately 1 unit of part D, Sloped Curve -Right. to me by
currier to following address.
Mr.Aroon Eamsureya
63/1 Soi Ngamduplee, Toongmahamek, Rama 4, Bangkok, Thailand
Toys R Us Does Not Care About Customer Concerns
I originally began attempting to contact someone at Toys R Us in regard to a small issue that I have with their return policy. In that attempt I have been shown what little respect or concern Toys R Us has for its customers.
At every level, from the employees at the store I was in to the Executive Vic President and Chief Administrative Officer Deborah Derby, I have been treated as if I am just wasting everyone's time and that they wish I would just go away and leave things be. "Documenting my concerns" seems to be the only thing that anyone is willing to do. No one, at any level, is willing to listen to my concerns with their policy or why I have an issue with them.
I went through the channels set up by Toys R Us for customers to send their complaints and when that was not satisfactory, I pursued other avenues to get into contact with someone at the company that could address my concerns.
At this point, I have given up on anyone with Toys R Us caring or doing anything about my original issue, but I am not going to give up on the issue I have with how Toys R Us treats its customers.
Toys R Us misleading "free" with purchase signs
If you are shopping at Toys R Us there is something to watch for besides their high prices- misleading (I daresay intentionally misleading) "free" with purchase signs. This is regarding their Nerf products.
The sign said "Free Bandolier kit with purchase of A/B/C guns". In the same display they also had a type C gun that already had a kit inside the packing. This was not included with promotion(though nothing on their signs said "X gun not included"), and the packaging was not exactly obvious. I was looking more at the names on the packages than the details where on the side it had the "bonus" kit listed on the box.
I paid for everything, went home, and thought "gee, that seemed kind of pricey when that kit should have been free". That is when I saw they charged me for it. I had to drive all the way back, and they didn't even apologize for their misleading signs and product placement. I rarely shop there because it is so pricey and their service is so poor.
Needless to say I returned the "free bonus bandolier" and will not be shopping there again. Waste of my time and gas, and no apology- what a joke.
Disgusting Service
I went to the Toys R Us in Langley to purchase a Hots Wheels RC for my son for Christmas. There were none on the shelves so I went to Customer Service and was helped by the most unfriendly staff member I have ever had to deal with.
She told me there were 20 on order that had not arrived I could not leave my name for them to phone, they would not keep me one and there was nothing I could do. I was absolutly shocked infact I stood there with my mouth open staring at her. I had a long christmas list, but walked out the shop without pruchasing a s *** item.
The last time you will ever see me in a Toys R Us. Jack yourselves up.
Sucky Return Policy
I hate Toys R Us specifically their return policy. I understand that retailers have to have some type of return policy, but seriously, when I have my reciept and the item is still brand new and in the box, and I have my reciept but it has been longer than their 90 days to return, I don't think so.
Let me explain, I bought an exersaucer from them back in January, although at the time I was not expecting, just trying. When I found another exersaucer at the same store and just wanted to exchange the item for the other one, I was told no because it was out of my 90 days and I was stuck with the item and if I wanted the other one I would have to purchase it. Now, I have also purchased a mobile from the store, not anticipating needing to return it, a friend from work gave me the same one for free. So I called the store, asking them if they could find the item on file because I gave them my phone number so it should be on file, they tell me no.
Really? They give me a list of items that are on my phone number but are not mine, but my true items are not on my phone number. Then to top it off, when I speak to Chris, at the Mansfield, Ohio store, he gives me lip and tells me that he can't do anything about it. When I call 1-800- Toys R Us, they give me the website www.toysrusinc.com and tell me to look under the link guest relations.
Really? Cause it isn't there. So I call back to the 1-800 number, even more furious cause I can't find it, the first lady named Rona, gave me incomplete information. Needless to say, Toys R Us and Babies R Us have lost a customer and many others because I work in a hospital where MANY females are pregnant.
Bad customer service gets spread around quicker than good customer service does. Screw Toys R Us and their SUCKY return policy.
Unable to Warranty Serialized Product in Canada!
We bought our kids a Nintendo Wii for Christmas last December. We no longer had the receipt.
It stopped working recently and we wanted to warranty the product. We went to the Toys R Us store where we bought it hoping they could either warranty the product themselves, or since it was serialized, print us a proof of purchase so we could warranty it directly with Nintendo. They can't do either. We called their 800 number hoping they could help us, but they said they don't currently have this capability in Canada.
I'm an entrepreneur that has had a number of businesses and I was always able to print a receipt for a customer with a serial number. Wow! we recently bought a TV at Costco. They have a two year return policy on most electronics.
I suggest you shop elsewhere.
Totally useless warranties
I bought a swimming pool from Toys R Us and an extended warranty. They claimed any damage from any source whatever would be covered.
They totally lied. The plastic pool was cut by something on the ground so no replacement. The customer "service" rep on the phone just tells the same lies over and over. ToysR Us is a completely useless store.
No more of my money to these liars. Says right on the flyer for the extended warranty that this takes care of everything, no worries.
Of course the very nice liar on the phone says he will be happy to refund the 3 months of the 15 month service that was not used. Sarcastic ***.
Dont shop at toysrus 2
i spent a little over $300.00 @ toysrus on 12-21-09. one of the items i bought was a socom ps3 game for my son.
come to find out u had to have the internet and all kind of other *** to play the game just not a ps3. the reason i didn't know this prior is because u can not actually see the game u have to get a little white piece of paper with the name of the game on it and then carry it to the cashier where she gets the game and then rings u up and then puts it in a bag. i guess their worry about people stealing them. but anyway i contacted them to exchange the item and they told me that they wouldn't exchange the item are give me my money back due to me not having an itemized reciept.
i threw the oringal reciept away but i did have a bank statement stateing that i spent a little over $300.00 dollars there on 12-21-09. i was told that wasn't good enough. toyrus talks about how they are for kids but yet they conduct business like this especially around christmas. so i say f toysrus and any franchise with them.
i will never by another item from toysrus in fact i hope they go out of business.
peolpe like this usally get what they deserve. i agree with the other consumer WALMART all the way.
Toys R Us. lied about there 50% off day.
TRU-SVC ToysRUs gift card replacement impossible
Replacement impossible! Toys R US has a program where you can get a replacement gift card if your card is lost, stolen, or in my case not placed in the bag at the checkout counter and then comming up MIA.
You have to mail the reciept to the TRU-SVC (ToysRUS Service Card Program). The address you have to mail the reciept has changed and nobody at customer service 1-800-Toysrus have a clue to what it is and they keep giving out the wrong addresses. Thus consumers get a relentless run around of paying for postage and envelopes and a sorry CSR that gives you another undeliverable address. They dont do anything about fixing the problem.
They leave it for you to do all the work. It is pointless to call the 1-800 number b/c their problem lies in lack of communication at the headcourters 1 Geoffrey Way, Wayne, NJ"ลฝ - (973) 617-****"ลฝ. After looking at complaint websites such as consumeradvocate.com I have found that this company is in trouble because of poor cusomer service. Please spread the word to all that this company has a bad track record for their gift cards.
Do not buy them! In addition, if any TRU CSR or Managers stumble accross this then this is a wake up call that the SVC Program is faulty and the department manager should be fired!
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you have two weeks for unopened electronics and 90 days for unopened toys WHERE CAN YOU RETUREN ANY ELECTRONIC OPEN AFTER 45 DAYS NO WHERE LADY I WORK FOR them AND YOU HAVE 2 WEEKS JUST LIKE ANY OTHER BOX RETAILER must be unopened if opened can be exchanged for same item only if this policy is the same for walmart target sams costco bestbuy anywhere if you have any issue with it and hate it go threw the manufacture to have them issue a refund and a manager well not issue you a refund just because your mad im sorry you cant read you should really do your homework and read i know your not dumb your just want to play dumb to get what you want i see it all the time in retail
They Can and will return anything if you go about it the right way. The manager on duty has the ability to return anything.
They do not want calls to corprate it looks bad for them. They most often will do anything to avoid it. Try another store if you dont get what you want or try another time of the day. All depends on who you get to help you and how there day has been.
I have worked in Management for over 5 years at Toys r us. Sucks that is that way I know but it is what it is.
Wow people really, the woman is just telling her story and some people are pure evil. How can some of ya really be happy that she couldn't return the product back ....
You really need God in your little,evil devil filled hearts. ToysRus really does suck big time and as a professional company they should have the return policy on the receipt or have a sign stating it.
Same thing happen to me but thank God I know how to make people like me and always get my way, good luck honey n go to a different toyrus n sweet talk them ...
No one is being mean to her, they are just telling her the truth. Don't bring God into this.
They are not evil. You apparently do not know how to read as well. The policy was on the receipt, and I am sure it was written on a sign.
Being four years old and not being able to read is no exception. Besides she should have asked an adult first before making such an expensive purchase.
Toys R Us has a return policy that they never expressed at check out. The only thing it said was original packaging.
They should clearly state it can not be opened.
The Tabeo is an expensive horrible product. DO NOT BUY
1st of all for all the people saying to look at the back of the receipt, some toys r us stores don't even have the fine print on the back of it... So now what?.
How about giving some useful information for these customers. I bought a Tabeo for my daughter, after hearing that it's laggy unresponsive to touch and the battery dies in a matter of minutes I opened it to see for myself. So now your telling us that they shouldn't be able to give me my money back?
Because they sold me something that is garbage? I don't think so, reality check please.
I will n we buy another electronic from there.
You cannot really blame them because you don't know how to read or chose not to read.
Your an *** for making that comment!
They have a good point though.
@mary - pls read below AGAIN.
ok, once again lets state this for all the ignorant shoppers out there. THese are RETAILERS.
They sell products that are bought from manufacturers.
So guess what, if they are cheaply made then guess who you need to be complaining to. THE MANUFACTURER!!