Bryn Mawr, Pennsylvania
0 comments
Not resolved
1.0
Details
Customer service
Delivery Service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Website

I ordered 4 items.4 items arrived, two of which were not the items I ordered.

I called, spent over half an hour on the phone with customer service, and was instructed to return the incorrect items (which I did the next day) and I waited for my replacement order. Of the two replacement items, one was incorrect (at least they're consistent with 50% accuracy). I called to explain and was assured the final incorrect item would be reshipped and that I didn't need to return the item because it was under $10. I NEVER RECEIVED THE FINAL ITEM and now I just was notified that I am being CHARGED for the first items I returned in a timely fashion!

Tracking #7251019035011734119620150104687374512 was received in their return center on 1/23. I have NEVER seen such a screwed up fulfillment process in my life---and even after I gave up on ever receiving item #4, I am now being charged for the more expensive items that I returned to Toys R Us?

I have filed a dispute with my credit card company, will NEVER order from TRU again.This is one of the worst online buying experiences I've ever had and I will never shop with this company, retail or online, ever again.

Reason of review: Order processing issue.

Monetary Loss: $28.

Preferred solution: Full refund.

I didn't like: Never receiving what i ordered, Being charged for items i returned.

Had an Experience with Toys R Us?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Toys R Us Evenflo Exersaucer Review Toys R Us "Ridiculous customer service. Found an item on their own website with a price much lower than item in store. They said they honor price matches. But this one was "too..." Read more Toys R Us - Review about Electric Scooter from Bakersfield, California Toys R Us "Toys r us is the WORST online shopping experience I have even had. It hasn't been once or twice that I have been screwed over by them it has been..." Read more Toys R Us - Paid Layaway in Full, Received 3 items the rest cancelled with no Notice Toys R Us "Placed an online layaway order on 9/20. Paid the deposit required and made two subsequent cash payments in store. Received 3 items shipped to me and when I went to..." Read more Toys R Us - Price match on a Transformers Generations Titans Return Titan Class 22 inch Action Figure - Fortress Maximus Toys R Us "@ToysRUs in 2846 MOUNTAINEER BOULEVARD CHARLESTON WV 25309 P: (304)744-8696 wont price match titans return fortress maximus which is regularly $149.99 but another toys r us had it priced for..." Read more Lowes Roofing Installation Lowes "LOWES ROOFS LEAK!!!. LOWES Guaranteed roof would not leak Contract called for replacement of all bad roof decking, LOWES put shingles over rotten wood with a 3 inch hole in..." Read more Roche Bobois - Glass Transeo Dining Table Roche Bobois "We purchased a beautiful Transeo glass base dining table from Roche Bobois. The base has four pieces of industrial glass that crisscross. The four pieces are glued together in the..." Read more Lasership - DRIVERS ARE IDIOTS Lasership " Horrible lazy lying workers. They claim they attempted to deliver my package two days in a row i was suppose to go out of town canceled it because package..." Read more Prestige Flowers - What you buy is not what you get!! Prestige Flowers "I ordered a 100 rose bouquet for my nan's 96th birthday this june. Although the website was easy to use and the order was delivered on time, what i had..." Read more