Not resolved
1.0
Details
Customer service
Delivery Service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Website
0 comments

I ordered 4 items.4 items arrived, two of which were not the items I ordered.

I called, spent over half an hour on the phone with customer service, and was instructed to return the incorrect items (which I did the next day) and I waited for my replacement order. Of the two replacement items, one was incorrect (at least they're consistent with 50% accuracy). I called to explain and was assured the final incorrect item would be reshipped and that I didn't need to return the item because it was under $10. I NEVER RECEIVED THE FINAL ITEM and now I just was notified that I am being CHARGED for the first items I returned in a timely fashion!

Tracking #7251019035011734119620150104687374512 was received in their return center on 1/23. I have NEVER seen such a screwed up fulfillment process in my life---and even after I gave up on ever receiving item #4, I am now being charged for the more expensive items that I returned to Toys R Us?

I have filed a dispute with my credit card company, will NEVER order from TRU again.This is one of the worst online buying experiences I've ever had and I will never shop with this company, retail or online, ever again.

This reviewer shared experience about order processing issue and wants this business to issue a full refund as the author lost $28. The author is overall dissatisfied with Toys R Us and uploaded picture s. The most disappointing about return policy from Toys R Us was never received item and being charged for items i returned Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Toys R Us.

Check out the best and the worst companies in Kids' Stores category for more informed decision or compare Toys R Us to other companies on our site.

Had an Experience with Toys R Us?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

World Tech Toys - Big Boy Work Bench Junk! World Tech Toys "The Big Boy Work Bench arrived with broken parts. Upon contacting the customer service phone number the call was forwarded to an answering service where they take a message and..." Read more Toys R Us - Evenflo Exersaucer Review from Morgantown, Indiana Toys R Us "Ridiculous customer service. Found an item on their own website with a price much lower than item in store. They said they honor price matches. But this one was "too..." Read more World Tech Toys - Mini Orion  Defective out of the box World Tech Toys "Bought this item for my grandson from a gentleman who had received it as a gift. My daughter had found the man with a program she uses on her telephone...." Read more Toys R Us - Razor Bicycle Review from Van Nuys, California Toys R Us "I bought a razor mx -650 and when i was asembeling it i notice that the motor was completely mest up and then the bike was scratched up i..." Read more When Best Buy delivery is SO bad, you take your money to Sears Best Buy "Last week of August 2017 to September 18 2017 . Boyfriend and I go to best buy to purchase a refrigerator, given that our fridge is dead and only the..." Read more Elon Property Management - Disgusting Dirty Place and they call them Upgraded???? Elon Property Management "Moved into an Elon property this month basically every time I walk in this place it just disgusts me first thing I do look for all the bugs in here..." Read more Stackcommerce Dealsandriodauthority Techdeals And Icollege - TechDeals, https://deals.androidauthority.com/, bad products Stackcommerce Dealsandriodauthority Techdeals And Icollege "Supposed great deal offered for " Ultimate CompTIA+ Lifetime Certification Bundle " with life time access suite of 8 CompTIA products. It uses CompTIA like images in advertisement. Product is..." Read more Jawbone - $150 band was broken in less than a year and I’ve received no compensation or adequate customer support Jawbone "My UP3 band was broken in July 2016 and I opened my first ticket using Jawbone support page on July 20th, 2016 I was asked for detailed information about the..." Read more