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Toys R Us has AWFUL customer service via phone
Toys R Us has AWFUL customer service via phone
Toys R Us has AWFUL customer service via phone
I ordered my daughter a Vick’s humidifier because she’s severely sick with the flu and has a lot of trouble breathing at night. I received the product today which is a friday mind you and it came broken. So I called customer service to exchange it. First problem the...
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4.4
#1133040
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I will never order online from Toys R Us again. I placed an online order over two weeks ago totaling somewhere in the amount of $129. This charge was then naturally pending in my account. After about 4 days, the pending charge vanished, thus adding money back to my...
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2.2
I liked
  • Being able to order items online at a great price
I didn't like
  • Being double charged and having a fluctuating account balance
#1142772
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I've had the worst customer service experience with Toys r' Us and do not understand how a company this large would have such fundamental flaws in their customer service model. I no longer have the desire to shop at Toys R Us when I can get a better and faster customer...
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#1136222
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Toys R Us - Terrible customer service.

Toys R Us
#1136690
1.0
Details
Have been trying for weeks to get a response to my requests for help. What a joke this any is.
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Customer service
Discounts and Special Offers

Toys R Us - Toysrus online

Toys R Us
#1136664
Toysrus online empty people's carts. This will be the last time shopping at toys r us. I recommend this to other people too. They just do too much freud with their products in order to make money . number 3 pampers is not this
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Toys R Us - Fingerling

Toys R Us
#1121307
1.5
Details
Today I went and tried to by 5 fingerlings. I got up to the register and was told there is a limit of two. I told them there is no sign saying that. Nor is it in the catolog. I was told they can chose how many a customer can buy. They can stick them up there ***.!i left over $800.00 behind in the store. I will do my shopping from now on somewhere else
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Warranty
Website

Toys R Us - Cancelled my online order

Toys R Us
#1090866
1.0
Details
Cancelled my online order without explanation and now I can't get the sale price if I reorder.
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Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Website
Toys R Us - Price match
Was told there was no price match at this store on during this week called corporate and they said it was just on Black Friday and cyber Monday this is the day after showed manager a picture and he could do nothing but say not today. No more toys r us!!
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Anonymous
Cindy

It's a Black Friday sale!!! GET OVER YOURSELF!!! NO retailer will price match on that day and you know this! You're just acting like an illiterate fool because you basicall...

#1138662
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I went on the toys r us wish list. Found my granddaughter's list for christmas 2017 I ordered $78.00 worth if toys to be shipped to her I mentioned it to my daughter in law and was blown away when she told me she did not yet do the 2017 list. The child is too young to...
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2.6
#1141964
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On 11/19/17 at 12:23 A.M. I placed a order #6784279960 on-line, after completing the order I noticed that the zip code was incorrect, which meant my order was going to the wrong address. I immediately called thinking that they would have someone manning the phones for...
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MattD78
MattD78

Get used to this if you shop online a lot. Almost no online retailer can cancel an order once it's placed, and especially not the next day. By the next day that information ha...

1.0
#1135119
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My first 2 initial meetings with Toys-R-Us customer service were actually great. My first was online via chat and she was awesome. My next was an actual phone call and that customer service rep was great as well but unfortunately all it takes is one bad apple to ruin...
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2.5
I didn't like
  • Customer service via phone
#1139306
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I ordered a vampirina house and received a my little pony. I called customer service and was on hold for 44 minutes resulting in no resolution for the problem. I called customer service back a few days later when I was not refunded my money and was told that my money...
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1.6
#1138344
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What a horrible experience i had at the toysrus in newington nh. I bought many items. I had a coupon on my phone for a $25.00 gift card if you spend $75.00 or more which i did. When i spoke to the store manager Doug Rose from the newington toyrsu. He said no i wont do...
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1.0
Newington, New Hampshire
#1126890
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on 11/19/17 at 12:23a.m. I submitted a order online, when I hit complete I noticed that my zip code was incorrect, meaning that my package was going to be shipped to the wrong city. I immediately called, thinking that they would be having someone to man the phones for...
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#1135107
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