Not resolved
2.6
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Layout of Store
Product or Service Quality
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I ordered a toy that was later on sale at another location. They refused to price match giving an excuse about black friday sales and cyber monday.

It had nothing to do with black friday or cyber monday. Just a bunch of bull to not abide by their policies.

Their customer service is horrible.

Their store is good, but customer service is horrible and their policies are not customer friendly. Maybe they can help better at store, but they really suck over the phone.

This person wrote the review toy from Toys R Us. Reviewer claimed that he or she wants Toys R Us to read this review and look into the issue (if any).

The most disappointing in user's experience was customer service. Author liked the most toys. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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