Not resolved
6 comments

I went to the Toys R Us in Langley to purchase a Hots Wheels RC for my son for Christmas.There were none on the shelves so I went to Customer Service and was helped by the most unfriendly staff member I have ever had to deal with.

She told me there were 20 on order that had not arrived I could not leave my name for them to phone, they would not keep me one and there was nothing I could do. I was absolutly shocked infact I stood there with my mouth open staring at her. I had a long christmas list, but walked out the shop without pruchasing a s *** item.

The last time you will ever see me in a Toys R Us.Jack yourselves up.

Had an Experience with Toys R Us?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#282548

yes you were way more important than the 50 other people that probably requested the same treatment for the 20 sets they had on order!first come first serve especially at a larger store like that...

everyone should be forced to serve retail time.....maybe you people would get off your high horse and treat these people with respect and realize the world actually doesnt revolve around you...

the fact that she told you more were on order was trying to be helpful.during christmas at a toy store you couldnt even imagine the amount of requests like that and what they have to deal with on a busy day ***!

Anonymous
#282541

I agree with Retail Employee.Christmas is so busy with customers trying to buy things at the last minute for their kids.

They probably had more people than just you looking for this Hot Wheels RC.Toys R Us usually stops their customer holds during this time because like Retail Employee said "Nothing would ever make it to the sales floor."

Anonymous
#242009

I think everyone should work retail through 1 Christmas season. The number of customers wanting things held for them is unbelievable. If we held merchandise for customers at Christmas nothing would ever make it to the sales floor.

Anonymous
#216630

Yep, first come first serve. I'm sure that since you're web-savvy you could find it on amazon.com or some place.

Anonymous
#216620

it's first come first serve in the real world. sorry it's not the same in your own world that you're living in.

Anonymous
Mount Pleasant, Utah, United States #216604

yeah thats really weird she wouldnt take your name + number, how unprofessional.

You May Also Like

Toys R Us - Your ad conveys a terrible message! Toys R Us "I don't live in the US so I haven't seen this on my TV, but I am shocked to find this on the internet: In this advert the children were..." Read more Toys R Us - Price match on a Transformers Generations Titans Return Titan Class 22 inch Action Figure - Fortress Maximus Toys R Us "@ToysRUs in 2846 MOUNTAINEER BOULEVARD CHARLESTON WV 25309 P: (304)744-8696 wont price match titans return fortress maximus which is regularly $149.99 but another toys r us had it priced for..." Read more Toys R Us - Toysrus Ice Castle Dollhouse Review from Brooklyn, New York Toys R Us "I have ordered multiple items from toys r us during the week of thanksgiving. One item arrived, story time princess castle, completely damaged. The item came in its original box..." Read more Southern Tots - Placed order, they took my money, and closed their doors. Southern Tots "I placed an order in October for several items totaling almost $100. I have gotten no response to emails, no communication whatsoever. Now the website has been shut down, the..." Read more Physicians Hair Restoration Center - BEWARE LOREN COMITOR engaged in FRAUD & FALSE-ADVERTISING Physicians Hair Restoration Center "BEWARE – For reasons described below, Loren Comitor is a depraved individual with no morals or ethics and engaged in FRAUD & FALSE-ADVERTISING while working with Dr. Carlos J Puig..." Read more Mingle2 - I can't send messages to my friend and my friends cant send message too. i don't know why Mingle2 "i dont know whats going on with my account. anytime i'm trying to send my friends message it always show me. We need additional information from you to prove you..." Read more Little Caesars - NEGATIVE MARKETING FOR LITTLE CAESER'S PIZZA Little Caesars "To person who verbalized the negative nature of this described Little Caesar Commercial; I agree with you. This commercial is absolutely the most thoughtless regarding Father & Son. There is..." Read more Helzberg Diamonds - Scamed Helzberg Diamonds "In April i bought my fiancee an engament ring from Helzberg. Its 14k white gold diamonds and blue sapphires. It after taxes was $3064.00 i lost my job do to..." Read more