Does Toys R Us really care? I think not!
This is the second time I have made an order on line and the second time I have been let down.The first time was last year I ordered my Granddaughter a swing set and she received a basketball hoop!
The store would not exchange it. December 2nd I ordered two dolls that the website stated was in stock. One was shipped one was on back order. (I received an email stating it was on backorder and I would be notified when shipped) Dec 11th I decided to call and check on the order.
Your recording told me my order was canceled. I was NEVER notified.
What a Christmas it would of been for my Niece if one received a present from me and one didn't.Thank God for Amazon!