Not resolved

My Aunt bought a warranty for a toy from Toy R Us for the kids. When they broke the toy - only a month into a two year warranty, the website said they don't cover "accidents." Accidents are the first thing listed that are covered in their brochure!

So... a phone call to them (actually they call you) and the person on the other end of the line follows a script religiously and provides lengthy wait times - maybe they're hoping you'll hang up, get bored, frustrated, who knows?

In any case, they make it exceptionally difficult, to the point where not only do I not like Square Trade, I won't be going back to Toys R Us anytime soon either. What a waste, the company is a scam, and are not helpful.

Review about: Squaretrade Protection Plan.

Reason of review: Bad quality.

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I've also bought from square trade and never had any trouble. It's stupid proof


Ummm I've bought a few square trades from Toys R Us and have never had an issue with claiming mine. I love it. It covers almost everything that could possibly go wrong with ur item.

Athens, Georgia, United States #1338808

Toys R Us need to be held accountable

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