My Aunt bought a warranty for a toy from Toy R Us for the kids. When they broke the toy - only a month into a two year warranty, the website said they don't cover "accidents." Accidents are the first thing listed that are covered in their brochure!
So... a phone call to them (actually they call you) and the person on the other end of the line follows a script religiously and provides lengthy wait times - maybe they're hoping you'll hang up, get bored, frustrated, who knows?
In any case, they make it exceptionally difficult, to the point where not only do I not like Square Trade, I won't be going back to Toys R Us anytime soon either. What a waste, the company is a scam, and are not helpful.
Review about: Squaretrade Protection Plan.
Reason of review: Bad quality.