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Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services

I will never order online from Toys R Us again. I placed an online order over two weeks ago totaling somewhere in the amount of $129.

This charge was then naturally pending in my account. After about 4 days, the pending charge vanished, thus adding money back to my available balance. I luckily saw this, and figured out that they were taking a charge for each item when it actually shipped. Inconvenient, but okay.

I knew I had to keep this in mind while buying anything, as we live pay check to pay check and it's tight right now. The final charge came out for around $42, days AFTER we already received the item. Mind you this order was OVER TWO WEEKS AGO... The next day, a charge for the exact same amount posted as pending, so now there are TWO charges pending, thus affecting my available balance.

I knew this was an obvious mistake. I called Toys R Us and due to their astronomical wait times a "Customer Service" rep called me back and I explained my situation. She told me there was a tracking error that caused the double charge and one of them would come off in 3 to 5 business days. Now I had this exact same problem before with an Amazon third party where a double charge came out, so I called Amazon and they were very helpful and gave me a code to give to my bank so that the bank would credit the amount back to my account until the bad charge was taken off.

I inquired about this same kind of solution with the "customer service rep" and her response was (get this) "Oh it's normal to have double charges when you purchase items online, therefore we cannot give you anything to get your credit back to your account." Normal? YOU JUST SAID IT WAS A TRACKING ERROR and a FAULTY CHARGE! As angry as this made me, I kept my cool and politely ended the call. I will NEVER purchase another thing from this company again.

Total chaos in their ordering and billing process and from a quick Google search MANY people have had the same ordeal happen to them.

NO WONDER they're going bankrupt! BUYER BEWARE.

Review about: Toys R Us Customer Care.

Reason of review: Problems with payment.

Monetary Loss: $43.

Preferred solution: Let the company propose a solution.

I liked: Being able to order items online at a great price.

I didn't like: Being double charged and having a fluctuating account balance.

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Hello! I have the same problem with toys r us!


did you ever get your money back? I had the same thing and they still haven't given my money back and it has been almost a month with at least a call a week I have made to customer service.

to Anonymous #1408440

Yes. It took a while but the money was eventually posted back to my account after talking with my bank as well.

I hope you get your funds back! Sooo ridiculous!

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