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Exchange, Refund and Cancellation Policy
Layout of Store

I placed an order online and was given an incorrect address from my sister. So I called immediately shortly after I placed the order online.

As I was speaking with the first two representatives to have the address changed or cancel my order, they told me oh well, too bad, it's already being processed for shipping so I have to call FedEx myself to have it returned. They WOULDN'T do anything to help me! Instead, they kept saying we'll send this complaint to the back office and they might not even cancel it. Then, today, I get an email that my order Jas been shipped!!!

So not only did they charged my account and NOT refunded me, they went ahead and shipped out my package. Then, when I called back they tell me that there's nothing we can do about that. You're going to have to call FedEx yourself and cancel the shipment and until then, we're not refunding you! Not only do they keep our money and see frauds, they don't care about doing everything they can to help us paying customers who help make their paychecks!

They don't care so long they have our money. They kept telling me, oh I completely understand your frustration. NO THEY DON'T! I told them unless you are actually in my shoes and have to deal with your bad customer service and representatives, you have no rights to say you completely understand.

And if they actually cared for their customers, they would do everything to refund my money and cancel the shipment when I, as the paying customer, called to cancel it.

They didn't do anything to help. They don't care because they have our money and even though they're the incompetent ones and should listen to we paying customers, so long they get their money, that's all that matters. No, help.

Just left a frequent high paying customer IRATE, FRUSTRATED, AND DISAPPOINTED IN THEM AND THEIR SERVICES. Grant it, we purchased over $500 plus at ToysRUs abd couldn't even do one simple thing to help us. How sad. What ashame.

I called Carter's/Oshkosh to cancel my order because of the same reasons shortly after I was mistreated by ToysRUs representatives, and you know what???? They were kind and cancelled my order immediately unlike ToysRUs who just wanted my money and cared less about doing everything they could to cancel my orders. And sadly, I had called within minutes of placing that order and even as I was on the phone with them, that's when they sent me the order confirmation!!!

So there is no way, they couldn't cancel my order! What ashame to know how bad their representatives are and how bad their services are.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of do not honor promotion and incompetent representative. Please immediately contact the author of this review to discuss order processing issue of fedex delivery service. Toys R Us needs to read this review and look into the issue (if any) according to poster's claims.

Other people also mentioned fedex delivery service in their reviews. You may find this information helpful for further shopping at Toys R Us.

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