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2.5

My first 2 initial meetings with Toys-R-Us customer service were actually great. My first was online via chat and she was awesome.

My next was an actual phone call and that customer service rep was great as well but unfortunately all it takes is one bad apple to ruin the bunch. My 3rd call consisted of a rep who wouldn't shut up for me to talk and clearly has a problem with listening as well. I finally had to tell her in my calm voice, "obviously there is a communication problem going on right now. So maybe you should remain silent while I explain the situation at hand".

I'm surprised she actually kept her trap shut. Needless to say, I will no longer be spending my money at Toys-R-Us again.

Reason of review: Poor customer service.

Monetary Loss: $52.

Preferred solution: Price reduction.

Toys R Us Cons: Customer service via phone.

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