Toys R Us - Humiliated customer
I was humiliated by the manager at Toy R Us Greece, NY location.I went to purchase Christmas items for needed children.
I notice while in the store the Boom Nerf guns were on sale for 50% off. I grab several of the guns. When I got to the register the items rang up full price. I said to the Cashier "I'll go get the sign with says 50%." Because there were a lot of people in the store and I didn't want to hold up the line up.
The cashier said, "I have to call a manager". We waited about ten minutes before a manager came. The Manager came she never acknowledge me. I'm not sure what the Cashier said to her but the Manager’s speech was at a loud pitch when she said "All Nerf items aren't on sale".
I said “these Nerf items I'm interested in are on sale; we can go in the back to get the sign.” She said “I don’t have time for this.” I said again “We can go in the back to get the sign” and proceeded to walk towards the back of the store. When we got to the back there were two signs which advertised 50% off Boom Nerf. Instead of the situation being resolved it escalated. I was refused service and law enforcement was called.
I would like to go into more details if someone from Toy R Us is willing to contact me.
I also would like to know if this is common practices for Toy R Us management not address a customer with greetings and not to have the common knowledge to diffuse issues that arise in the store.
More Review Details
What I liked
What I disliked
- Treatment i received from the manager tammy
- Reason of review:
- Poor customer service
- Preferred solution:
- Let the company propose a solution
- Monetary loss:
- Product or service
- Boomco Gun
- Review category
- Kids' Stores
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "I had been a Pampers user for my first child and even with my second child. By suggestion I bought a box of Luvs Diapers and I must be honest..."
- "This store is extremely pick and seem to pick and choose based on their own opinions and not on what is presented to them. While I understand they have to..."
- "A year after having the play system, the wood faded. There is no water sealant on the product. It too was bug infested. I'd sit outside with..."
- "On September 13th 2011, I bought an AKC registered female from Ms. Morningstar for $2500 on co-ownership with the promise Ms. Morningstar to sign off with full payment or puppy..."
- "Buyer ruined my item by throwing bleach on them and filed a claim to keep from paying and they approved based on customer lies..."
- "We purchased a mattress with a 20 year warranty from Metro Mattress in 2007, by 2012 it was sagging badly. When the people came to replace it they insisted..."
- "Ordered 16 pink rosebuds for niece's 16th birthday. What arrived was 8 pink and 8 white fully bloomed out roses. They requested pictures which I sent them 3..."
- "I spent $161.92 for a 'deluxe' sugar and sweet bouquet and everyone's favorite candy basket with all the up charges to be delivered for my daughters sweet 16th birthday. It..."
- "buena pagina para comprar articulos a buenos precios. tienen de todo un poco, desde articulos para decoracion de uñas a .40 centavos de dolar hasta celulares xiaomi recien lanzados al mercado! la..."