Toys R Us - Humiliated customer
I was humiliated by the manager at Toy R Us Greece, NY location.I went to purchase Christmas items for needed children.
I notice while in the store the Boom Nerf guns were on sale for 50% off. I grab several of the guns. When I got to the register the items rang up full price. I said to the Cashier "I'll go get the sign with says 50%." Because there were a lot of people in the store and I didn't want to hold up the line up.
The cashier said, "I have to call a manager". We waited about ten minutes before a manager came. The Manager came she never acknowledge me. I'm not sure what the Cashier said to her but the Manager’s speech was at a loud pitch when she said "All Nerf items aren't on sale".
I said “these Nerf items I'm interested in are on sale; we can go in the back to get the sign.” She said “I don’t have time for this.” I said again “We can go in the back to get the sign” and proceeded to walk towards the back of the store. When we got to the back there were two signs which advertised 50% off Boom Nerf. Instead of the situation being resolved it escalated. I was refused service and law enforcement was called.
I would like to go into more details if someone from Toy R Us is willing to contact me.
I also would like to know if this is common practices for Toy R Us management not address a customer with greetings and not to have the common knowledge to diffuse issues that arise in the store.
More Review Details
What I liked
What I disliked
- Treatment i received from the manager tammy
- Reason of review:
- Poor customer service
- Preferred solution:
- Let the company propose a solution
- Monetary loss:
- Product or service
- Boomco Gun
- Review category
- Kids' Stores
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "Toys r us is the WORST online shopping experience I have even had. It hasn't been once or twice that I have been screwed over by them it has been..."
- "Bought some Disney infinity characters and got a price match from Bestbuy.com. So I purchased more characters And again, they were featured cheaper 2 days later on bestbuy.com. ..."
- "Ordered the 3 chevron romper deal that closed on March 5. It was advertised they would ship between 4 and 6 weeks after that closing date. I finally recieved my..."
- "The staff here is a joke. They harrase people probably would pay some just t o take them away. Parris,willie,Steve, and that birch karren can all go *** themselves. They..."
- "I installed a Blue World Pool two years ago. I have experienced nothing but great service and quailty from the company. Any time I have questions or concerns reguarding my..."
- "All consumers thinking of buying from TODD RONALD BUNDAY and COUNTRY PRIME FOODS. SAVE YOUR $$$. Todd is *** artist and a crook. He's screwed over everyone he's ever worked..."
- "This driver was sitting in traffic blocking the road for 20 minutes talking on his cell phone. I stopped because i use this company and thought the truck was disabled..."
- "Bad water? DON"T BUY from AZTEC located in Saskatchewan Product is garbage, Service and Management is even worse! Takes months to get a service man and Hidden fees for Mileage..."
- "I now deeply regret not having checked first with the BBB in South Florida prior to doing business with City Furniture. Turns out the BBB has over 300 unresolved complaints..."