I was humiliated by the manager at Toy R Us Greece, NY location.I went to purchase Christmas items for needed children.
I notice while in the store the Boom Nerf guns were on sale for 50% off. I grab several of the guns. When I got to the register the items rang up full price. I said to the Cashier "I'll go get the sign with says 50%." Because there were a lot of people in the store and I didn't want to hold up the line up.
The cashier said, "I have to call a manager". We waited about ten minutes before a manager came. The Manager came she never acknowledge me. I'm not sure what the Cashier said to her but the Manager’s speech was at a loud pitch when she said "All Nerf items aren't on sale".
I said “these Nerf items I'm interested in are on sale; we can go in the back to get the sign.” She said “I don’t have time for this.” I said again “We can go in the back to get the sign” and proceeded to walk towards the back of the store. When we got to the back there were two signs which advertised 50% off Boom Nerf. Instead of the situation being resolved it escalated. I was refused service and law enforcement was called.
I would like to go into more details if someone from Toy R Us is willing to contact me.
I also would like to know if this is common practices for Toy R Us management not address a customer with greetings and not to have the common knowledge to diffuse issues that arise in the store.
This reviewer shared experience about poor customer service and wants this business to offer any options to resolve the issue as the author lost $200. The author is overall dissatisfied with Toys R Us and uploaded a picture. The most disappointing about toys r us manager from Toys R Us was treatment i received from the manager tammy Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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