I have bought my son a radio control car toy and he was open the box and recharge the battery right away. Next thing we know the car was not running at all.
We went back to store at first i just want to return the toy car and get my son a new one, but the worker in there told us that "Open toy box can not return" What is going on with that, if i did not open the box, how are my son suppose to play with the toy!!!! The worker still resisted that i can not return, but only exchange and they will have to open the new box that they will exchanged for us. How on earth is gonna work that way? I bought the toy for it, did not ask it for free and that is my money that i pay for it.....nobody got to open the toy without my permission.
That is what i told them. So i asked to spoke to the store manager, but they called an "assistant's manager" which it he told us the he is a biggest one in the store. I looked at the employee badge and point to him that you are not the biggest one in the store, and I request to see a "real store manager" not the one that wanna be. A store manager came and spoke to us, but he still insisted that can not return the item.
My husband was so mad told him that "Return my money right now or otherwise give us back a recipe and the item, we will spoke to our lawyer to sue you." Store manager suddenly changed his act and talk nice to us and refund our money back an apologized for inconvenience. I really don't care how much it cost for the toy but the way that Toys R Us policy and the worker treating the customer is "DISRESPECT" customer.
"I WILL NEVER SHOP AT TOYS R US AGAIN"
This was happened in Portland Oregon at Clackamas area. The store # 8005
Review about: Toys R Us Customer Care.
Monetary Loss: $59.