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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Warranty
Website
2 comments

Called the store in thornton Colorado and was left on hold for 30 minutes called back and nobody answered phone at 4 in the afternoon. No wonder they are closing the doors the customer service sucks with these people. Serves them right.

Review about: Toys R Us Customer Care.

Reason of review: Poor customer service.

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Anonymous
#1502958

Entitled snowflake: no one answers the phone around 4pm because like the previous comment said, they are busy helping customers who weren’t lazy and went to shop in person. They’re closing so no one cares about how you feel. #toughluck

Anonymous
#1482921

Lmao maybe no one answers the phone around 4 pm because they help the customers that go in instead of calling on the phone! If you want to know about anything in the store it’s best to get up and go look yourself.

Especially if the store is closing. No one had time to help a customer on the phone with 30 questions.SORRY

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