Toys R Us - Liars and Fraud
I placed an order on 12/10 - was advised that the order qualified for "free shipping". On 12/12 advised & billed $51.00 for shipping.
Only received 2 of 4 items and now I can't get customer service on the phone - over 30 minute wait. Tried twice, both times was put in answer que and placed on hold for over 30 minutes.
I will never use their online ordering ever again - bringing this to the attention of NJ Consumer Affairs for the fraudulent representations.
Had I known this in advance, I would have saved my money and time by going to the store.
Reason of review: Poor customer service.
Monetary Loss: $300.
Preferred solution: Let the company propose a solution.
Toys R Us Cons: Withholding inventory.
Location: Clifton, New Jersey
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