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1.0

I placed an order on 12/10 - was advised that the order qualified for "free shipping". On 12/12 advised & billed $51.00 for shipping.

Only received 2 of 4 items and now I can't get customer service on the phone - over 30 minute wait. Tried twice, both times was put in answer que and placed on hold for over 30 minutes.

I will never use their online ordering ever again - bringing this to the attention of NJ Consumer Affairs for the fraudulent representations.

Had I known this in advance, I would have saved my money and time by going to the store.

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Let the company propose a solution.

Toys R Us Cons: Withholding inventory.

Location: Clifton, New Jersey

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