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3.0

Went on line you told me it was in stock it wasn't on the shelf it took me nearly 30 mins to get any help from staff can't believes a good company like this keeps customers waiting this long.I will not use them again.There was about 6 customers waiting with complains and they all said they had been waiting about 30 mins.Would pay extra at another store and get a lot better service.Not happy staff couldnt be bother the only two that helped was a lady on the till and the warehouse manager.The customer service desk was complete rubbish they just didn't want to know

Reason of review: Poor customer service.

Toys R Us Cons: Customer service was rubbish.

Location: Birmingham, England

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MrSharkNasty

Online, not on line! You should try working in a big box store like Toys R Us and see how easy it is! :)

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