I will never ever freaking purchase anything from that scam artists company ever again On February 21 ,I purchased the graco 4ever all in 1 car seat on babiesrus website for $326.61. A few days later I view my bank statement and the money was returned to my account and was taken out again .on the 25th I got an email stating that my order was shipped. On Thursday I got a call from the FedEx driver that he was outside my house, I told him that no one is at home, so he then replied I will return tomorrow the same time with the package I said ok I will have someone there to sign for it. Friday the 26 the FedEx driver never came I decided to track my package and realized that it was actually delivered on the 25, so I decided to call toysrus, spoke to a representative and I was told that a claim will be made to investigate that situation and I should get an email within 24-48 hrs which I never did , I decided to call 72hrs later and the representative told me that fedex stated that the item was delivered so I then replied so where the *** is my product and why the *** should I waste my time to call If I reciveed my item .she stated that she will then send in a request for either a replacement or a refund so I will have to wait another 24-48hrs ,heard nothing from them nor an email. Long story short this thing escalated from the entire month of March ,March 27 I then called back and spoke to a supervisor which then explained that my request was denied due to a glitch in their system and she is going to approve the request for my refund and I have to wait another 24-48 hrs and then 3-5days depending on my bank. Tuesday April 1st I decided to call my bank and I was told that there is not pending refund in my account from toysrus so I called toyrus up again and another set of *** was said to me so I went ballistic and I also mentioned to them that I will have to get my lawyer involved , and I requested to speak with a supervisor and she told me yet another freaking story and I will have to give it another 24-48 hrs I then said ok but this is the last time that I am calling and I will definitely have my lawyer contact then including the news channels.now and waiting for April 3 to receive and email indicating that my refund is approved.
This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $327. Tracyjacques2009 is overall dissatisfied with Toys R Us. The most disappointing about baby car seat at Toys R Us was customer service, being cheated on refund amount and incompetent representative , but reviewer liked easy online shopping. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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