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1.0

We visited NYC in March 2015 , we are from South Africa.

I ordered and paid for 3 super hero dolls for my 3 kids.

I was told that i will receive the goods in 6 weeks.

To date i have received nothing. I tried contacting them , their response was that they make use of an independent courier company , and they cant trace my order. It is not their problem .

It is ridiculous , I paid for the goods and the shipping, and i have not received my goods. I didn't order online, i did it in store. It is the responsibility of TOYS R US that they make use of a proper courier .

I WANT MY MONEY BACK, But they dont even reply to my mails anymore .

Reason of review: Problem with delivery.

Monetary Loss: $300.

Preferred solution: Deliver product or service ordered.

Location: Pretoria, Gauteng

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