Not resolved
Customer service
Delivery Service

Placed an online layaway order on 9/20. Paid the deposit required and made two subsequent cash payments in store.

Received 3 items shipped to me and when I went to track the rest of order it shows cancelled. Called Customer Service and was on the phone for over an hour yesterday 12/3. Said I would be issued a refund which is unacceptable. Called back today 12/4 was told the same thing and that the issue was escalated but would take 3-5 days for a return call.

Said I would receive a e-gift card which is unacceptable as well. The person today hung up on me.

I am livid.

No one at that company seems to know what is going on or how to resolve.

Reason of review: Order cancelled without notice for layaway.

Monetary Loss: $600.

Preferred solution: Deliver product or service ordered.

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