Advertised vs Delivered
Customer service
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
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Update by user Jan 03, 2017

Was contacted today by district manager Dave of toys r us.and was told toys r us does not price match other toys r us stores and there is nothing more I can do but to drop this

Original review posted by user Dec 25, 2016

@ToysRUs in 2846 MOUNTAINEER BOULEVARD CHARLESTON WV 25309 P: (304)744-8696 wont price match titans return fortress maximus which is regularly $149.99 but another toys r us had it priced for $54.99 but manager/mom refused. even after showing 2 different reciepts from 2 different toys r us stores they still refused only thing that was offered was 2 take $100 off casue the box was damagedthat still did not help me i drove over 45 mins away on christmas eve they told me over the phone they would do it i just had to show they proof of the price match which i had and still nothing it was going to be a surprised gift for my child

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss pricing issue of toys r us customer care. Toys R Us needs to "give me the product and ship it free to my home" according to poster's claims.

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dang can you quit crying


guess you want them to assemble it also ?


Just because another store has something incorrectly priced, doesn't mean the next store, who is doing their job correctly, should take a markdown budget hit like that... unless that store had it incorrectly as well. Next time I would recommend calling and speaking with the manager on duty, most times the person answering the phone is a part time team member on the younger side (no matter the retailer) and can unfortunately given bad information without even realizing it.

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