(My letter to Toys R us) I am writing today to complain of the poor service I received from your company on January 10, 2017. I placed an order on 1/04/2017 using a gift card for Black Chicago Bullet Speed Skates for my 9 year old son (item #: 6688272). As my son...Read more
Toys R Us is an absolute shambles of a company. Ordered two items. One item delivered to the wrong address and then turned out to be the wrong item. Other item I was told I could not have as they were out of stock even though I could still add it to my basket online...Read more
I didn't like
Christmas 2016 I ordered 2 items for toysrus online, the order was confirmed but was stuck in "awaiting fulfillment" status for 2 weeks then the order was canceled. By then it was too late to get the item anywhere else. Against my better judgement I ordered a sale item...Read more
Toys R Us - Order Cancelled Twice
Toys R Us
I placed an order for a Graco Double Stroller they cancelled my order twice the first time my bank blocked my transation and the second time they said that the billing address wasnt corret which I don't believe because they were able to charge my card twice. They kept me on hold for over 2 hrs with no resolution.
Toys R Us - Disapointed
Toys R Us
I bought on toy rus site payed for a express shipment ( 2 days) and in two days The order was not yet shipped. I called The Toy rus help they informed that i Will receive in that evening , but no arrival . I called again , they informed that Will cancel and reimbursement but till Now nothing. I bought on Dec 26th, first call dec 29th, second call dec 30th.I sent a lot of e-mails but no reply
Toys R Us - Item that was ordered want a refund
Toys R Us
Paid for 3 tablets only receiving 2 was told i can't get a refund till after 1-19-18 if i don't get the item which its no longer needed if i can't get a refund for this item i will b returning all items
Toys R Us - Terrible customer service.
Toys R Us
Have been trying for weeks to get a response to my requests for help. What a joke this any is.
Worst customer service. Called the Davenport IA store to ask about doing a return on a toy my son received for Christmas. Had to get an assistant manager on the phone to answer a simple question about doing a refund. The assistant manager told me she couldn't check the...Read more
Placed an online order 5 days prior to xmas and website said "pickup today" order never arrived, no email letting us know went in store they said stock came from warehouse shuld be in tommorow. Called store still no stock, called around to see if another store had the...Read more
I ordered the Nerf Terrascout Recon toy for one of my boys for Christmas via Toysrus.com. My order arrived as scheduled but it was not packaged in a kraft brown box. My item was shipped to me in the product's original box. My son saw the item on our doorstep when we...Read more
My grandmother ordered a Lego table for my 6yr old son a week ago.... I drove 5hrs today to come see her in north FL.... Once I got here, She asked me if I wanted to just wrap the box or set it up to surprise my son...... I decided it would be better to put it together...Read more
I ordered a Minnie sleepover set, I repeat a Minnie sleepover set. I received the order and a Frozen sleepover set came, also with a barcode stickered over the original. I called and placed the complaint, they said they would have the correct item overnighted. I get it...Read more
I ordered some tablets on line for x mas for my two youngest kids was told by email it would get there on a Friday come to find out it was already delivered a day b4 what they told me to expect for a email saying it was delivered luckily I had been home the day they...Read more
On Dec 21 2017 i went to Toys R Us in poughkeepsi ny to shop for gifts fir my kids. I paid an exited the store. I walked to my car an a security gaurd ran up on me when my back was turned with hus hand on his gun souting you better have a ******* receipt for those...Read more
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