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Poor customer service | Toys R Us review

I recently ordered items online and several days later I received notice some were on backorder. I received a partial order shipment that was missing items I was charged for. I notified customer service and they are looking into it. I spent a ridiculous amount of time on hold waiting to talk with customer service to ask about the backorder items and I was told my order had been cancelled. I was astonished by this news cause their 15 day policy wasn't followed. I can't stress enough that this company is undergoing changes and isn't up to the quality and standards it was before. I was told by their corporate office they are revamping the website so much of the items shown are not actually in stock. It's appalling that they are taking customers for granted and not fulfilling orders.
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Review
#1705166 Review #1705166 is a subjective opinion of poster.
Service
Toys R Us Shipping Service
Cons
  • Website issues
  • Customer service
Reason of review
Poor customer service
Loss
$49
Preferred solution
Full refund
Tags
  • Store Management

Little Tikes Restaurant and Kithen and no parts | Toys R Us review from Irvine, California

2.0
Details
Little Tikes Restaurant and Kithen and no parts - Toys R Us review
I purchased this product and let me just say I was missing half of the parts. Not enough to make this product usable at all. A single mom putting together a toy for her son two days before Christmas only to see that this box of miss matched parts with no parts or accessories and is basically a hazard and won't stand on its own, is basically a complete loss. $200 loss, no restaurant or kitchen, and I sat and cried for a bit and jumped online to find a replacement. Toys R US, how desperate were you to make that final sale and rip of a caring mom. So disappointed, and losing money that way is very difficult to accept.
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Review
#1432062 Review #1432062 is a subjective opinion of poster.
Service
Toys R Us Customer Care
Reason of review
Bad quality
Loss
$200
Preferred solution
Full refund

ILLEGAL | Toys R Us review

How in the World of Free Enterprise is it legal to take money and then give a piece of plastic that carries the value of the money for use at a later date, and now cannot use that piece of plastic that was paid for, that you collected money for and exchanged no goods. Isn't it FTC rules you must exchange goods for money to be legal? I called a store today to use my gift card I was saving for my little girls birthday today. They informed me it is no longer valid!! What it is valued at the money you were given in place of the card to hold my spot so I could buy later! Even the mafia gives goods for service. Im trying to figure out how its legal, to take money and then say, naa the card is not going to be excepted, but wait you still have my cash!
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6 comments
Anonymous
#1502956

They stopped taking gift cards for months, snowflake. Comparing the mafia to toys r us is hilarious.

Anonymous
#1490894

You had obviously returned something without a receipt and received a gift card. The company is going under no thanks in part to people like you snowflake.

You are a day late and a dollar short nothing more. You seem to vilefy the company yet take NO responsibility. How many months have you been sitting on said card? Don’t hate them because YOU WAITED.

Don’t you watch the news at all? It’s been going under for almost 2 years!! I can understand being upset but take responsibility for YOUR screw up.

You waited and lost by waiting. It’s called life, deal.

Anonymous
#1491016
@Durpa

You are an *** no i bought the card with Cash! Saved it for my little Girls bday.

That's It Simple.

Man do you wake up to see how big of an *** you can be!!! Get a life

Anonymous
#1491039
@Durpa

Jerk. i paid Cash.

and saved it for my little girl. Get a life dude

Anonymous
#1490197

Wrong, that is what bankruptcy is all about. Not illegal.

Anonymous
#1490623
@Anonymous

Doesn't make it right! They took money in exchange for a rain check and they still have my money and rain check is not good.

Wrong is wrong no matter what you title it.

In a convenient store that's stealing. :/

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Review
#1267435 Review #1267435 is a subjective opinion of poster.
Service
Toys R Us Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$25
Preferred solution
let me use my gift card that you have the money for! Simple

New toy do not work | Toys R Us review

2.7
Details
I purchased dinosaur toy in toyRus located in Norwalk CT, but toy dosnt work, the store is go out of business and they do not accept returns/exchange. I need help!
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Review
#1265489 Review #1265489 is a subjective opinion of poster.
Reason of review
Damaged or defective

*** | Toys R Us review

Toys r us. A messed up company. They will lie to there bank and credit company. About people accounts. I understand that are closing but they don’t have to ruled there paying customer. I just everyone know what they are doing. They r hurting people credit. When I talked to toys r us. They will blame the bank and Not admit that they in the fault. What a *** company.
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Review
#1254303 Review #1254303 is a subjective opinion of poster.
Service
Toys R Us Customer Care
Reason of review
Poor customer service

Gift card | Toys R Us review

I had my toysrus gift card and went to redeem yesterday and they said gift cards are not more allowed . It’s such a pathetic situation of not letting us use the card which we bought before .
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Review
#1243239 Review #1243239 is a subjective opinion of poster.
Product
Toys R Us Gift Card
Reason of review
Problems with payment

Left on hold for 30 minutes | Toys R Us review from Thornton, Colorado

1.0
Details
Called the store in thornton Colorado and was left on hold for 30 minutes called back and nobody answered phone at 4 in the afternoon. No wonder they are closing the doors the customer service sucks with these people. Serves them right.
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2 comments
Anonymous
#1502958

Entitled snowflake: no one answers the phone around 4pm because like the previous comment said, they are busy helping customers who weren’t lazy and went to shop in person. They’re closing so no one cares about how you feel. #toughluck

Anonymous
#1482921

Lmao maybe no one answers the phone around 4 pm because they help the customers that go in instead of calling on the phone! If you want to know about anything in the store it’s best to get up and go look yourself.

Especially if the store is closing. No one had time to help a customer on the phone with 30 questions.SORRY

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Review
#1223551 Review #1223551 is a subjective opinion of poster.
Service
Toys R Us Customer Care
Reason of review
Poor customer service

Awful company | Toys R Us review

1.0
Details
Long wait times useless people answering calls my time has been royally wasted
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Review
#1219308 Review #1219308 is a subjective opinion of poster.
Reason of review
Poor customer service

My friend didn’t get LEGO pieces | Toys R Us review

MY FRIEND WAS PUTTING TOGETHER A LEGO FRIENDS SET AND SAW SHE WAS MISSING PIECES AND GOT MAD GIVE MORE DIRECTIONS ON HOW TO OUT ON SWING FOR STEPHANIES HOUSE SHE IS RETURNING TMRW
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Review
#1207630 Review #1207630 is a subjective opinion of poster.
Product
Lego Model Building Kit
Reason of review
Damaged or defective

Didn’t get all my LEGO stuff | Toys R Us review

i didn’t get all my LEGO stuff that’s basically CHILD ABUSE so I’m returning it and the you will never see me ever again in your life YOU ARE THE WORST
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Review
#1207629 Review #1207629 is a subjective opinion of poster.
Product
Lego Model Building Kit
Reason of review
Damaged or defective

Contact Toys R Us Customer Service

Website:
Mailing Address:
One Geoffrey Way
Wayne, NJ 07470
Phone:
(800) 869-7787
All Toys R Us Contacts

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Latest Question

Toys R Us Questions

Take Your Business Elsewhere | Toys R Us review

1.0
Details
On 2/12/2018, I purchased two items off of my friend's baby shower registry online. I checked out using PayPal and selected my home address as the delivery address. An hour later, I checked my confirmation email and noticed that it was instead being shipped to my friend's address despite selecting my home address as the delivery address. I immediately talked to "Lori L." via online chat and was told that the shipping address could not be changed as there was only a "45-minute window" in which modifications to orders are allowed. Seeing as how the package was not scheduled to ship for several days, I asked to speak to a supervisor. I was called (800-967-6500) by a woman who guaranteed that my shipment would be cancelled and that a refund would be issued to my PayPal account. 24 hours later, the package is still scheduled to be shipped to my friend's address. I called to speak with customer service and was told by a supervisor that the package would still ship and that there was nothing she could do about it. She even stated that she was surprised another supervisor promised my order's cancellation as they lack that ability. In other words, I was lied to.
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1 comment
Anonymous
#1443786

The same thing just happened to me! What website makes you choose a shipping address for EACH ITEM separately.

That's insane!

Now, my friend is getting some of her items delivered straight to her door prior to her shower and I am getting some of the items delivered to my house to wrap as gifts. :(

Review
#1188821 Review #1188821 is a subjective opinion of poster.
Service
Toys R Us Shipping Service
Cons
  • Shipping item
  • Delivery
Reason of review
Problem with delivery
Loss
$75
Preferred solution
Full refund