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1.8

My wife and daughter went to the Leominster MA Toys R Us to return a formular brand that was making my 2wk old grandson sick. They did not have the receipt and just wanted to get another brand.

None were open. She has been buying formula for my 6 month old grandaughter at this location. The customer service woman at first told her that they could not return the formula, and gave her a hard time about bringing in the formula. She acted as though my wife had been trying to scam her.

My wife seldom returns items, and we have been shopping at this store for the last 30 years for our own 4 children, and numerous nieces and nephews.

She felt like she was some criminal. This store has lost our business, and any one else we can convince how much of a poor store this is.

Reason of review: Poor customer service.

Monetary Loss: $21.

Preferred solution: Let the company propose a solution.

Toys R Us Cons: Incompetent representative, Generic customer response.

Location: Leominster, Massachusetts

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