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Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
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Toys R Us is an absolute shambles of a company. Ordered two items.

One item delivered to the wrong address and then turned out to be the wrong item. Other item I was told I could not have as they were out of stock even though I could still add it to my basket online after they told me it was out of stock. Then had to use the ridiculous ticket system to sort out redelivery of the original item that they sent out wrong. No way to talk to an actual human on the phone.

Absolutely ridiculous. The redelivery got lost in the post and it has taken me days to get someone from the customer service team to actually reply to me to tell me the redelivery was lost in the post. And then to top it all off I am a student and am only home for Christmas and will not be here to accept a third redelivery attempt, so asked for it to be sent to a different address. But no, Toys R Us are even incapable of printing out a new shipping label with a new address to stick on my parcel.

Literally the worst customer service I have ever experienced.

Be warned. DO NOT BUY FROM THIS INCOMPETENT COMPANY THEY WILL MESS EVERYTHING UP.

Review about: Toys R Us Shipping Service.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

I didn't like: You.

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