Toys R Us - Total Screw Up

I placed an order online to pick up in store, was supposed to be ready in less than an hour.I was to receive an email informing that it would be ready and my son was going to pick it up.

Hours went by and not email so I told him to go ahead and go to the store and pick it up because I had just been notified that my debit card was charged. While he was at the store I received an email that my order had been cancelled because they could not fulfill it. Meanwhile my son said the item was sitting right on the store shelf. They would not refund my money ASAP was told I had to wait 5 days.

I complained to customer service and all they did for me was apologize and reissue my Rewards Certificate that I had applied, like that was my major concern.Such a lack of customer service not to mention a total screw up that should never have happened.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Reason of review:
Order processing issue
Product or service
Fisher Price Laugh And Learn Smart Stages Chair
Review category
Kids' Stores
review #922755

Author wants to be contacted by the company. Learn more

Had an experience with Toys R Us? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Toys R Us. However, many companies do monitor reviews on our site.

You were reading a complaint about Toys R Us.
Filing a new complaint about