Saratoga County, New York
0 comments
Not resolved

I placed an order online to pick up in store, was supposed to be ready in less than an hour.I was to receive an email informing that it would be ready and my son was going to pick it up.

Related: Toys R Us Customer Care Review from Savannah, Georgia

Hours went by and not email so I told him to go ahead and go to the store and pick it up because I had just been notified that my debit card was charged. While he was at the store I received an email that my order had been cancelled because they could not fulfill it. Meanwhile my son said the item was sitting right on the store shelf. They would not refund my money ASAP was told I had to wait 5 days.

I complained to customer service and all they did for me was apologize and reissue my Rewards Certificate that I had applied, like that was my major concern.Such a lack of customer service not to mention a total screw up that should never have happened.

Review about: Fisher Price Laugh And Learn Smart Stages Chair.

Review #922755 is a subjective opinion of a user.

PRODUCT OR SERVICE Toys R Us Customer Care
Reason of Review / Monetary Loss Order processing issue / Not specified
Preferred solution Not specified

Had an Experience with Toys R Us?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

World Tech Toys - Big Boy Work Bench Junk! World Tech Toys "The Big Boy Work Bench arrived with broken parts. Upon contacting the customer service phone number the call was forwarded to an answering service where they take a message and..." Read more Toys R Us - 3x only 50% accurate with order, charged me for items I returned, terrible experience Toys R Us "I ordered 4 items. 4 items arrived, two of which were not the items I ordered. I called, spent over half an hour on the phone with customer service, and..." Read more Toys R Us - Paid Layaway in Full, Received 3 items the rest cancelled with no Notice Toys R Us "Placed an online layaway order on 9/20. Paid the deposit required and made two subsequent cash payments in store. Received 3 items shipped to me and when I went to..." Read more Toys R Us - Humiliated customer Toys R Us " I was humiliated by the manager at Toy R Us Greece, NY location. I went to purchase Christmas items for needed children. I notice while in the..." Read more Calatlantic Homes - Lousy landscaping from Calatlantic! Calatlantic Homes "My wife and I bought a home from Calatlantic in February of 2016 and had generally been happy with our new home - that is, except for the landscaping. About..." Read more Leonid Dzhedzhula - My PayEE ID is wrong Leonid Dzhedzhula "Dear Support TEam, I need to withdraw money from Swiss Freelance company ( DeutscheForschungsGruppe ), but PayEE ID: BrideFord92 is wrong, so I could not invoice the company for the..." Read more Warning! Stay away from Roca Labs, Gastric.care and Don Karl Juravin Don Karl Juravin "Before you buy, make sure you do your research on the companies that sell Gastric Bypass Alternative NO Surgery and their new "invention" as they call it , the "Magic..." Read more Calatlantic Homes - Buyer Beware! Calatlantic Landscaping is a big problem! Calatlantic Homes "My wife and I bought a home from Calatlantic in February of 2016 and had generally been happy with our new home - that is, except for the landscaping. About..." Read more