Amazing how bad this customer service is. My sons got some toys as gift and came with Gift Receipt, surprisely they said they could not do anything, because the gift receipt was used before, not sure why, and said we will exchange the toys, means buy more in the store, and the supervisor said could not do anything only with original receipt
I called my friends and asked them to tell the adventure they prompted to send out the receipt by message/picture, and I said to forget, the way.
We treated in store does not deserve it.
This is not first time I had hard time at Toy r Us , and promised never buy again in this store.
Reason of review: Poor customer service.
I didn't like: Customer service, Lack of knowledge by reps.