My 5 yrs old son bought one of these transformer toy brought home was very complicated for 5 yrs to put everything together and change to car to transformer with low quality plastic braking a part. on box it said age 3+ so i bought it.
We went to the shop asking for exchange, very rude staff - said we can't exchanges since you opened the toy - How can we try with toy inside the package? After lots of discussion she said I can have same toy in exchanges but she will open the box prior to selling it to us as we are returning the open toy - she brought new package ripped it of in front of us handed over to us - What did she just achieved by doing this? I have no idea - manager came she was also very-very rude. Since then decided never ever going back to Toys r Us there are better toy shop in Toronto.
Also in formed our friend that not to get toys from this worst toy shop and we are in our daughter BD we requested not to bring toys from Toys R Us as our daughter does not like their toys. B ye Bye toys R US Good luck with your rude staff.
Review about: Toys R Us Manager.