I purchased most of my grandchildrens toys at TOYSRUS. According to all their ads you would receive a rewards certificate after Christmas.
I recently visited the store to inquiry why they had not been sent out yet. I was told to contact the rewards number on the back of my card. I called tonight and the woman told me I had received $40.00 but they expired. I said I never received them.
She said let me check your email. They had a wrong e-mail address, she admitted that I never received them. But she tried to berate me for not checking on-line. First of all these items were purchased in their store not on line.
And I never was told that I was suppossed to check email for a rebate. They already have the worst customer service on the planet and a terrible return policy. This pretty much is the last straw.
I will never purchase another item in their store.
Monetary Loss: $40.