For the second time I have been ripped off by Toy R Us. Placed an order for in store pick up for the toy my son wanted for Christmas but didn't get.
My older son used his debit card to place the order for pickup the next day. My son could not sleep he was so excited. Today comes, waiting for email to pick it up, found out order was cancelled. Spent 2 hours on phone, used all my minutes.
The order had been canceled because of invalid or missing information. Funny how 149.99 was taken out his account just fine. Now they say he will have to place another order and wait 3 days or so for the money to be returned to his acct. One service representative finally corrected the missing info and told me I would receive an email with a with a confirmation number, I asked, and she said she didn't have it and it would be in the email.
Turns out she was just getting me off the phone.
Called back and talked to a very rude man who said he had no supervisor, but when asked, was not the CEO. Please boycott Toy R Us, nobody needs this kind of rip off.
Monetary Loss: $149.