Poplar, England
1 comment

I placed an order on the 2nd wk. of december I received a confirmation that Items been dispatched on the 16th dec.when I phone them on 24 dec they said items been lost!

My husband been on nights I need to wake him up because we need to rush to the shop to get presents for my kids and I need to break up the news to my kids that santa is not real and tell them what happened to my order in toys r us and they need to choose what ever left in the shop as we dont have lot of option, its very upsetting! I swear this is the last time I will place an order in toys r us!

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Anonymous
Guildford, England, United Kingdom #769421

This exaçt same thing happened to me. But I was promised item would be here for xmas.

Even on xmas eve I was told presents would be delivered that day. Nothing came.

Ruined christmas and 10 days after christmas day i recieved an e mail saying saying I have to accept that the item was lost in the post.

I was offered £8.95 as a goodwill gesture. As if that makes up for what has happened

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