Product: Toys R Us Customer Care Clear all filters (0 of 66 reviews match)
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Toys R Us - ***

Toys r us. A messed up company. They will lie to there bank and credit company. About people accounts. I understand that are closing but they don’t have to ruled there paying customer. I just everyone know what they are doing. They r hurting people credit. When I talked to toys r us. They will blame the bank and Not admit that they in the fault. What a *** company.
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Toys R Us Customer Care
#1254303
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Called the store in thornton Colorado and was left on hold for 30 minutes called back and nobody answered phone at 4 in the afternoon. No wonder they are closing the doors the customer service sucks with these people. Serves them right.
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Anonymous
Anonymous

Entitled snowflake: no one answers the phone around 4pm because like the previous comment said, they are busy helping customers who weren’t lazy and went to shop in person. Th...

Anonymous
Nunya

Lmao maybe no one answers the phone around 4 pm because they help the customers that go in instead of calling on the phone! If you want to know about anything in the store it’...

1.0
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Toys R Us Customer Care
#1223551
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Toys R Us - Order Cancelled Twice

I placed an order for a Graco Double Stroller they cancelled my order twice the first time my bank blocked my transation and the second time they said that the billing address wasnt corret which I don't believe because they were able to charge my card twice. They kept me on hold for over 2 hrs with no resolution.
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Toys R Us Customer Care
#1173667
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He reassured me that I ordered the correct skates and that Toys R Us sent me the incorrect skates. He then refunded me and gave me a merchandise credit card. Once I arrived home, I immediately called the customer service number 800)869-7787 and reached a young lady...
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Toys R Us Customer Care
#1167590
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I will never order online from Toys R Us again. I placed an online order over two weeks ago totaling somewhere in the amount of $129. This charge was then naturally pending in my account. After about 4 days, the pending charge vanished, thus adding money back to my...
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Anonymous
Marla

Hello! I have the same problem with toys r us!

Anonymous
Anonymous

did you ever get your money back? I had the same thing and they still haven't given my money back and it has been almost a month with at least a call a week I have made to cus...

2.2
Product
Toys R Us Customer Care
I liked
  • Being able to order items online at a great price
I didn't like
  • Being double charged and having a fluctuating account balance
#1142772
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My first 2 initial meetings with Toys-R-Us customer service were actually great.My first was online via chat and she was awesome. My next was an actual phone call and that customer service rep was great as well but unfortunately all it takes is one bad apple to ruin...
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2.5
Product
Toys R Us Customer Care
I didn't like
  • Customer service via phone
#1139306
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I no longer have the desire to shop at Toys R Us when I can get a better and faster customer service experience at Walmart or Amazon. Today, I called the 1-800-Toysrus number which is found on the toysrus.ca website. I had a question about making an online purchase. I...
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Toys R Us Customer Care
#1136222
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on 11/19/17 at 12:23a.m.I submitted a order online, when I hit complete I noticed that my zip code was incorrect, meaning that my package was going to be shipped to the wrong city. I immediately called, thinking that they would be having someone to man the phones for...
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Toys R Us Customer Care
#1135107
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I went to Toys R Us in Merrillville Indiana 46410. I was receiving help for a young man and the upper management kept calling him to come up front. they knew he was dealing with a customer. So he went of front and left me hanging and i walked up front and they ask if...
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Toys R Us Customer Care
#1131454
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Toys R Us - Fingerling

Today I went and tried to by 5 fingerlings. I got up to the register and was told there is a limit of two. I told them there is no sign saying that. Nor is it in the catolog. I was told they can chose how many a customer can buy. They can stick them up there ***.!i left over $800.00 behind in the store. I will do my shopping from now on somewhere else
1.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Warranty
Website
Product
Toys R Us Customer Care
#1121307
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