Product: Toys R Us Customer Care Clear all filters (58 of 58 reviews match)
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I will never order online from Toys R Us again. I placed an online order over two weeks ago totaling somewhere in the amount of $129. This charge was then naturally pending in my account. After about 4 days, the pending charge vanished, thus adding money back to my...
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2.2
Product
Toys R Us Customer Care
I liked
  • Being able to order items online at a great price
I didn't like
  • Being double charged and having a fluctuating account balance
#1142772
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My first 2 initial meetings with Toys-R-Us customer service were actually great.My first was online via chat and she was awesome. My next was an actual phone call and that customer service rep was great as well but unfortunately all it takes is one bad apple to ruin...
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2.5
Product
Toys R Us Customer Care
I didn't like
  • Customer service via phone
#1139306
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I no longer have the desire to shop at Toys R Us when I can get a better and faster customer service experience at Walmart or Amazon. Today, I called the 1-800-Toysrus number which is found on the toysrus.ca website. I had a question about making an online purchase. I...
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Toys R Us Customer Care
#1136222
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Toys R Us - Simple Review #1482633066
Toys R Us - Simple Review #1482633066
1/2

Toys R Us Customer Care Review

#979372
2.8
Details
I was at toysrus 440 new jersey, yasmin and her sup tiara dont want to honor pricematch guarantee. I even showed them toysrus website that they price match gamestop. They price the item as $39 gamestop price is $29
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Toys R Us Customer Care Review

#979336
1.0
Details
Bad customer service.Would not recommend buying gift cards from them.They do not value your time and money.Only care about getting through the day.Do not even care if you are loyal customer.They do not return the same care and attention to you.Never again Toys r Us!!
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Delivery Service
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Toys R Us Customer Care Review

#966406
3.1
Details
I have called twice in the past hour and the representatives (one was Stacy) have lost (or hung up) me twice. If this is a dropped call, I'm confused as both times they have had my phone number. I haven't even been able to explain my concern.
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Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Price Affordability
Product or Service Quality
Value for money
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Toys R Us Customer Care Review

#900942
1.1
Details
They are a disorganized company! I waited 3 weeks for package over a mistake they did and I never got the package and they never gave me and information on it either. I had to call 1 time a week for those 3 weeks for a follow up till the 3rd week they told me they no longer had the item in stock and will give me a refund. Horrible service! Never again will I shop with this disorganized company!
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Warranty
Website
on 11/19/17 at 12:23a.m.I submitted a order online, when I hit complete I noticed that my zip code was incorrect, meaning that my package was going to be shipped to the wrong city. I immediately called, thinking that they would be having someone to man the phones for...
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Toys R Us Customer Care
#1135107
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I went to Toys R Us in Merrillville Indiana 46410. I was receiving help for a young man and the upper management kept calling him to come up front. they knew he was dealing with a customer. So he went of front and left me hanging and i walked up front and they ask if...
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Toys R Us Customer Care
#1131454
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facts...went to store for formula exchange for my child..store did not have that same formula type that I needed..so not thinking about going back to get a cart ...just wanted to grab stuff for exchange worth my money and use my coupons before expiry in the next couple...
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2.0
Product
Toys R Us Customer Care
I liked
  • Very few friendly employees and location of store
I didn't like
  • Rude employee behavior and disorganized food section
#1080279
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I ordered 2 products off your online service and I am not happy with my product.It took forever to talk to someone in your customer service department all 4 times I called waiting up to 45 minutes on hold. Then find out one of my products was not shipped in the time I...
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Product
Toys R Us Customer Care
I didn't like
  • Broke product and customer service time
#1003785
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Horrible customer service!I bought a tent for my kids my kids are 1 and 1 and a half and they didn't know how to play with the tent barely used only opened it they didn't like it and wanted to return it she laughed in my face the employee and manager and they said any...
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Anonymous
Realist

That makes sense! If something is open why the *** would someone else want something open! Would you have bought an opened item I bet you wouldn't. Go and shop at target becau...

1.0
Product
Toys R Us Customer Care
#1003168
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Toys R Us - Price match on a Transformers Generations Titans Return Titan Class 22 inch Action Figure - Fortress Maximus
Toys R Us - Price match on a Transformers Generations Titans Return Titan Class 22 inch Action Figure - Fortress Maximus
99 but another toys r us had it priced for $54.99 but manager/mom refused. even after showing 2 different reciepts from 2 different toys r us stores they still refused only thing that was offered was 2 take $100 off casue the box was damagedthat still did not help me i...
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Anonymous
Anonymous

Just because another store has something incorrectly priced, doesn't mean the next store, who is doing their job correctly, should take a markdown budget hit like that... unle...

1.0
Product
Toys R Us Customer Care
#979578
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I would like to give my opinion about the remarkable service I found today in the Store 8707, starting with the gesture of the manager allowing the small line of customer wait for the opening in the lobby of the store in a rainy 4:30am The positive attitude of all the...
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Product
Toys R Us Customer Care
I liked
  • Remarkable service
#975468
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