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The guest service people at the toys r us in monroeville pa are rude. Actually all the employees there are rude and need to be terminated.

They have attitudes. They don't seem to know what they are doing. They don't care about if a guest needs help. They talk back to the customers.

The lady I was being waited on by, gave me an attitude when I wanted to return an item even tho I had my receipt and my licenses present with me.

She said my reason wasn't good, I just didn't need the item. I wanted to exchange something for the cheaper price and she gave me *** about it.

Review about: Toys R Us Customer Care.

Reason of review: Poor customer service.

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Anonymous
#921154

So the six year old who posted this review got a gift she did not want and mistook not getting the answer as rudeness. I think all the employees are rude because they don't change the rules just for this child.

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