Not resolved

I ordered the Nerf Terrascout Recon toy for one of my boys for Christmas via My order arrived as scheduled but it was not packaged in a kraft brown box.

My item was shipped to me in the product's original box. My son saw the item on our doorstep when we came home. Toysrus ruined my son's Christmas surprise. My son was crying that his Christmas was ruined because he knows what he is receiving as his big present.

I still can't seem to understand why Toys R Us would send an item without an outside box. My item cost $229 and anyone who saw it on my doorstep could have taken it for its value. Also, the item is not protected from shipping mishaps without an outer box.

Most importantly, without an outside box, the item is clearly recognizable, especially to the child. Why would you do this Toys R Us?

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