Milano, Lombardy
Not resolved
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We made a large order with Toys R US for our kids' Xmas presents. Our kids had written to Santa and even posted the letters and we made all the orders through Toys RUS 3 weeks before Christmas.

The package never arrived within the shipping time and then again the day before Xmas we hoped it would come. It never did.

Toys R US have partnered with iParcel. An incompetent, poor service shipping company with a cheap website. We were given a tracking number and found out our shipment had gone to Germany (about 3000 miles from us). My wife and I wrote to iParcel and we got generic answers to refer to our tracking #.

When our credit card had been processed we found that the iParcel had charged us and NOT TOYS RUS???

The whole thing has been a scam. Our kids did not get the presents they wanted and it has made our Christmas a real upset.

Do not use Toys R US and do not use iParcel.

Review about: Toys R Us Shipping Service.

Monetary Loss: $300.

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