Morgantown, Indiana
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Not resolved
1.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Warranty
Website

Ridiculous customer service.Found an item on their own website with a price much lower than item in store.

They said they honor price matches. But this one was "too significant" and they refused to give me item that was clearly the same one in store. So why am i penalized for a price error? Good companies and good service admit mistakes and give customers benefit of doubt.

Clearly toys rus has neither.

Reason of review: Pricing issue.

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