Grottoes, Virginia
Not resolved
Advertised vs Delivered
Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality

Ordered gift card online. It was delivered to me, in Virginia.

I flew to Florida and hand delivered the card to my niece. When she went to use it, they told her it was a zero balance!! I called the company and was told "that card was used in ENCINO , CA !!!!! 6 days before I gave it to my niece.

Physically impossible. Now, they've been jerking me around with lies for nearly a month. "We're still investigating" "You'll receive an email" "It's being processed" "I assure you we will call you within 72 hours".

Lies lies lies!!

I've now notified my bank and reported ToysRUs for fraud.

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss not as described of gift card. Toys R Us needs to read this review and look into the issue (if any) according to poster's claims.

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