Product: Toys R Us Manager Clear all filters (36 of 36 reviews match)
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About two or three weeks ago I went to the Babies R Us, in Totowa NJ...It was a Sunday, and supervisor I believe her name was dre thanks to her name badge. She was being incompetent talking about how their was no manager on duty and how she can't do this. Running...
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3.8
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Toys R Us Manager
#930519
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The portage, mi location is the worse one ive ever been too. The store manager is extremly rude, i only know he was the store manager because when i went to complain about the man who was incredibly rude, he was the one the service people called to talk to me. The girl...
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2.8
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Toys R Us Manager
#922761
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Stockton California's Toys R Us clearly has an unprofessional and unresponsive manager named Yvonne. When a issue developed with a truly condescending clerk who was bothered to have to serve me, then when I showed my id for credit card purchase and wasn't quick enough...
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Anonymous
Anonymous

good grief. Such a big deal over nothing. There are worse things in life than some *** clerk getting snotty. Just put her in her place and move on.

h.kitchener
h.kitchener

Complain direct to corporate. They have a website.

2.4
Product
Toys R Us Manager
#921046
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Toys R Us Manager Review

#991170
1.0
Details
Their managers are very very rude to their employees and try to purposely get them in trouble to make them look good. I hope you never work for them because they are a disgrace! The managers lie threw their teeth and NEVER resolve issues! Never will I shop there again in the Mishawaka location and the managers should never be managers!
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Toys R Us Manager Review

#808591
2.9
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Horrible customer service for online ordering! Spoke to agent, supervisor and manager and none of them had an appropriate solution for the problem.
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Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
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Toys R Us Manager Review

#757572
Toys r us lost my child christmas layaway that i had paid for over a month in advance.they told me my layaway was ready to be picked up and when i got there i waited over an hour for them to tell me it was not there. The manager was rude and never once said we are sorry or act as if she cared im so pissed its 2days before christmas and toysrus has ruined it for my children.
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I've been a regular customer at the Toys R us in Massapequa for many many years and have never dealt with such a nasty store manager. He never smiles, greets or even tries to help me find what i'm looking for. I have heard him speak horribly and just degrade his...
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Toys R Us Manager
I liked
  • Employees
I didn't like
  • Manager maurice
#903643
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he was cursing at employees! yelling and belittling them in front of guests! treats them like garbage! threatens with termination will not relocate them to other stores! this manager(david) is nasty and needs to be transferred somewhere else! this store always had...
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Anonymous
Anonymous

He's *** ***?!????? I feel so sorry

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Toys R Us Manager
#832346
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Toys R Us Bell Gardens CA 90201 12/23/15 Manager: Brandy Sales rep: Jacquline I ordered an item online & received an email confirmation my order was ready. After being in traffic over an hour I arrived to find out the store location never had the item. The...
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Anonymous
Anonymous

Same feelings toward customer service as you! They never once said, "Sorry, we messed up." They kept me on the phone forever only to tell me to ship the item back to them!

Anonymous
Anonymous

I am very sorry to hear that I work at toysrus and I am very tired of how my customers are treated constant verbal abuse towards my customers managers sitting on there high ho...

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Toys R Us Manager
#757335
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Featured

Toys R Us - Humiliated customer
I was humiliated by the manager at Toy R Us Greece, NY location. I went to purchase Christmas items for needed children. I notice while in the store the Boom Nerf guns were on sale for 50% off. I grab several of the guns. When I got to the register the items rang...
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Anonymous
Anonymous

there's quite a bit missing from the post. they wouldn't have just called the cops for nothing. you say you went back to where they were with the signs then all of a sudden yo...

Anonymous
Anonymous

Sorry you have an apologist commentiong below when you were clearly wronged. Truth is retail "managers" are completely horrendous and a joke, especially when you're talking lo...

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Toys R Us Manager
I didn't like
  • Treatment i received from the manager tammy
#756380
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Went to the store in Murfreesboro, TN to buy presents and celebrate my son's birthday. Not only were there hardly any sales reps to help but the manager had somewhat of an attitude. They also would never announce my son's birthday in the store like they said they would...
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1.0
Liberty, Tennessee
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Toys R Us Manager
#749556
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I recently visited the Fort Wayne Toys r Us store and it appears to be so poorly managed that the Store Manager should be replaced. This is the height of their selling system and the store is a total mess. Most of the shelf tags identifying the price of an item are...
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2.0
Elmer, New Jersey
Product
Toys R Us Manager
I didn't like
  • Incompetent representative
#742589
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I bought a Graco stroller on Babiesrus online for my grand baby visiting me in a couple of weeks. The stroller arrived and I didn't open it until my daughter in law and grand baby arrived. We discovered a used non-Graco stroller (a used broken Heidi Klum stroller)...
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Chappaqua, New York
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Toys R Us Manager
#699859
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