Toys R Us
Bell Gardens CA 90201
Sales rep: Jacquline
I ordered an item online & received an email confirmation my order was ready. After being in traffic over an hour I arrived to find out the store location never had the item. The entire item was scanned incorrectly. Now I completely understand it wasn't the reps fault however they were completely unapologetic & showed no type of empathy for the situation. So not only am I out of $54.74 for the holiday season, I am also out of the toy my kids are expecting for Christmas. The rep informed me my refund will reflect in 2 hours and the manager advised possibly 3 business days. My experience today was terrible and unsatisfactory. With that being said I will never shop at Toys R Us or Babies R Us ever again. I am a supervisor in customer service & I am appalled at how I was treated today.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss pricing issue of toys r us manager. Toys R Us needs to read this review and look into the issue (if any) according to poster's claims.