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Ordered Birthday present through FAO Swartz Company on line (or so I thought). Discovered FAO sub-contracts to ToysRUS out of OH.

They shipped item poorly wrapped and protected. Damaged in shipment and called to return. Got return label and that was when I discovered it was really ToysRUs not FAO. Returned and tracked return, Called again because replacement order had not shipped.

Told it would be shipped today. Well, called today and told item will not be shipped, that they will issue refund only in 3-7 business days and I can re-order. I am pissed! FAO subs to ToysRUS?

Then return policies are Toys RUs and not FAO. Then lied to by Customer service on not one occasion, but twice!! If I ever get my money back, I'll never order through FAO or ToysRUs again! Be warned!

Poor shipping department, poor customer service and lousy customer service by telephone too!!! UGH!!!!!!

Review about: Toys R Us Shipping Service.

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Um... Toys R Us owns FAO, they're the same company...

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