2 comments

I placed and order with Toys R Us for an online card. Somehow the e-mail of the recipient was missing, and I was never notified that it was never sent.

Had I not ontacted the recipient I would never have known.

I received 3 e-mails of confirmation and the last one was a copy of the e-mail that was sent.

I contacted their customer service department and they kept telling me that they do not notify you if the e-mail address is missing. How inefficient and ineffective is Toys R Us!.

I would never do business with them again.

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Anonymous
#574535

Same thing happened to me. I ordered an e-gift card last week and when I received the confirmation email, the recipients email address is blank and the recipient still has not received the gift card.

Anonymous
#553746

That's interesting you're saying that the recipient's email address was missing - because the same thing happened to me this week, and the person never received it. It's interesting because you HAVE to enter a recipient email address (I just tested it, again) to complete the order or it doesn't let you proceed, but when I received the confirmation, the recipient email is blank.

Great.

Wish I had known that the little boy who had been waiting for a gift from me, never got one. :(

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