I ordered A dream on me Lacey portable bassinet and cradle item. Yesterday I checked the tracking number because it had been one week and I still had not received it. While checking the tracking number I noticed it said a shipping label was created on January 27th however there was no further update after that. I immediately called Toys "R" Us customer service to ask them what was going on and what the status was of my item. To my surprise they responded telling me that the item is no longer available and it would not be arriving to me anymore. They also said that they do not know when the item would be in stock again. What utterly shocked me more was that Toys "R" Us never sent me an email or a phone call or any type of contact to tell me that my item was not arriving anymore after I paid for it! Now after shopping for at Toys "R" Us and babies R us for so many years I feel like my money would be stolen if I ever stepped into the physical store again or online store. The customer rep refunded me my money, however he said that all he could do is give me a measly promo code for a future purchase and that if I had any further concerns to contact corporate. My money would not have even been refunded if I wouldn't have contacted them because never even tried to contact me ever. Being that I am currently nine months pregnant, I chose not to debate with him. However I find this so very unprofessional. First, because I never was contacted that my item wasn't coming. Secondly, because I was never compensated for any inconvenience this has caused me. Believe me this has caused a HUGE inconvenience in that I am nine months pregnant and in need for the bassinet because the baby will be coming any day now. Instead I am left with absolutely nothing, and super anxious that my baby will not have her bassinet home and assembled in time for her arrival. The time I was waiting for my bassinet to arrive to my house and not knowing that it was not going to arrive I could have just purchased it from target or Walmart or Amazon.com. and had my daughters sleeping place ready with a peace of mind as a mother to a newborn. What concerns me also is that your number one target market are moms and your Company could allow something this to happen to a mother about to birth a child! I was really hoping I could get some feedback from customer service or corporate to help me with this issue. However, unfortunately according to the customer rep it seems like an endless road and like there is nothing you guys can do. If that is true I will probably never step foot into a Toys "R" Us or babiesRus again just because I feel like I was so cheated. I would also like to make you aware of what happened considering mothers who are nine months pregnant should not be going through such a horrible unprofessional experience right before their baby will arrive. It should never happen and I am so truly disappointed in toysrus and let down.
Thank you, and I appreciate your time for reading this.
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