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I ordered an item online with Toys R Us and that's another DISASTER STORY anyway... when I was put on hold (the first dozen times) the recording of the refund policy and the no hassle returns if you used your member rewards blah, blah.

Even on the email receipt and packing slip.

Well they tried to give me an instore credit when I had used the (***) Member Rewards AND had my packing slip / receipt.

When I refused, the manager ok'd a credit card refund. OMG. This company is so screwed up! Very poor customer service on the phone and in store, attitudes are already negative. Yikes, what will they be like at Christmas time? I WILL NOT KNOW SINCE I WILL NOT GO THERE AGAIN!

Monetary Loss: $85.

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mike19128
Havertown, Pennsylvania, United States #593758

I spent OVER $100 cash on Christmas Eve, IN ADDITION to using a $20 gift card. I returned $60 worth of stuff today WITH my original receipt from 2 and 1/2 weeks ago.

I was advised that THEIR POLICY at Toys R Us was to "apply returns to the card first" which makes no sense to the consumer and is probably illegal. Who are they to decide that I want another gift card to come back to their lame over-priced stores AGAIN???? If I was returned and it bit backwards into value of teh card, then okay, but when I spent $107 and return $64, I want my damned $64 back!

Criminals! I am reporting them to everyone!

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