I ordered an item online with Toys R Us and that's another DISASTER STORY anyway... when I was put on hold (the first dozen times) the recording of the refund policy and the no hassle returns if you used your member rewards blah, blah.
Even on the email receipt and packing slip.
Well they tried to give me an instore credit when I had used the (***) Member Rewards AND had my packing slip / receipt.
When I refused, the manager ok'd a credit card refund. OMG. This company is so screwed up! Very poor customer service on the phone and in store, attitudes are already negative. Yikes, what will they be like at Christmas time? I WILL NOT KNOW SINCE I WILL NOT GO THERE AGAIN!
Monetary Loss: $85.