Tried to return a LIV doll with a receipt in a perfect unopened package and was told I could not return it or get store credit since it was over 90 days. The receipt only says "No Returns Without a Receipt".

There was nothing posted by the return desk or anywhere I could find that says no returns or credits after 90 days. So I asked them WHERE is it posted that says that and the reply I got in a rude voice was "Everywhere". I was referred to an 800 number to question the policy and the customer service rep I called did not know the return policy either and had to look it up! What kind of customer service is that?

I will not shop at Toys r Us again, their policy is a total rip off!

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Bull....I order from everyone just placed an order for an expensive toy had wrong one so called immediately and told must wait the 5 days for it to cancel and then 7 to 10 refund? Bull!

Saint Paul, Minnesota, United States #1039591

Just had an experience like you. My first large order here and will be my last!


A 90 day return policy is very common, most stores have that.

Here is a link to the ToysRus return policy. It took about 10 seconds to find it.


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