I purchased a table and chair set on-line for my daughter for Christmas and on Christmas day when she opened it the table was broken. I tried to return it the day after Christmas with the confirmation order print out that toysrus emailed me with the item and box it came in and ToysRUs refused to return it because the box was opened.
I decided to go to another ToyRus and they refused because the return shipment label was not in the box. I contacted customer service and they stated there is nothing they can do its mine to keep. I also purchased a Fureal Pony for my daughter that was broken this alone I will never shop at ToysRus they have no working items but for this item I did not have my receipt I just wanted to exchange it and I used my rewards card which I was told could be used to track the sale but no in the end I am stuck with $300 with junk from ToyRUs on Christmas.
HAD THE ITEMS WORKED I WOULDNT HAVE BEEN DOING A RETURN. No other store has ever treated me so bad.