Product: Toys R Us Shipping Service Clear all filters (30 of 30 reviews match)
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Toys R Us is an absolute shambles of a company. Ordered two items. One item delivered to the wrong address and then turned out to be the wrong item. Other item I was told I could not have as they were out of stock even though I could still add it to my basket online...
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1.0
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Toys R Us Shipping Service
I didn't like
  • You
#1161933
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I went on the toys r us wish list. Found my granddaughter's list for christmas 2017 I ordered $78.00 worth if toys to be shipped to her I mentioned it to my daughter in law and was blown away when she told me she did not yet do the 2017 list. The child is too young to...
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2.6
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Toys R Us Shipping Service
#1141964
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I ordered a vampirina house and received a my little pony.I called customer service and was on hold for 44 minutes resulting in no resolution for the problem. I called customer service back a few days later when I was not refunded my money and was told that my money...
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Anonymous
Selena

All you have to do is return it. They can't give you a refund and then wait for you to return the item. I'm sure they have comments on your account and that's why they knew wh...

1.6
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Toys R Us Shipping Service
#1138344
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Toys R Us - Disapointed

#1162581
1.0
Details
I bought on toy rus site payed for a express shipment ( 2 days) and in two days The order was not yet shipped. I called The Toy rus help they informed that i Will receive in that evening , but no arrival . I called again , they informed that Will cancel and reimbursement but till Now nothing. I bought on Dec 26th, first call dec 29th, second call dec 30th.I sent a lot of e-mails but no reply
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Toys R Us Shipping Service Review

#978876
Well NO GIFTS FOR THE GRANDCHILDREN THIS YEAR!!! Four days before Christmas we ordered several items for our granddaughters and selected seperate shipping and Toys R Us sent the Packages to US! So now our girls will Not receive our gifts on time for Christmas!!! There is No Way, even with expedited shipping, That is how I had to send the gifts in the first place!! Great job!
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Toys R Us Shipping Service Review

#878343
1.5
Details
I bought a girl's bike for my daughter's 10th birthday I had to have it shipped to the house when it got here the packaging was clearly opened the bike was dirty scratched I believe they sold me a secondhand bike if I wanted to second hand bike I would have went to a flea market not very happy with the Toys R Us experience never again will I buy anything from Toys R Us
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Toys R Us Shipping Service Review

#871894
3.2
Details
Terrible customer service.. I ordered a crib and power wheels in the same week and they never called me to tell me the power wheels was assembled.. I also paid for the crib to to be delivered and toysrus never corresponded with their delivery contractor..i will never shop here again
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On 11/19/17 at 12:23 A.M.I placed a order #6784279960 on-line, after completing the order I noticed that the zip code was incorrect, which meant my order was going to the wrong address. I immediately called thinking that they would have someone manning the phones for...
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MattD78
MattD78

Get used to this if you shop online a lot. Almost no online retailer can cancel an order once it's placed, and especially not the next day. By the next day that information ha...

1.0
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Toys R Us Shipping Service
#1135119
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I would like to inform that babies r us/ toys r us in Ohio, Groveport , at Fulfillment c/ o 2829 Rohr Rd are commiting a freud in terms of sending different items to people and ovetcharging them 3 times more than for the price people have purchased the items. Before...
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Toys R Us Shipping Service
#1095616
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I ordered a product for my daughter's birthday.Her birthday passed without receiving the order. When it did come, it was not the item I ordered, not even close. When I called customer service, rather than apologize or credit my account, they said they wouldn't until...
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Anonymous
Anonymous

I ordered from them as well. The item was suppose to be here 3/28/17. Checked tracking number now it's not gonna be here until 4/3/17. After her party. Toys r us sucks.

1.0
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Toys R Us Shipping Service
#999066
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Toys R Us almost non-existent Customer Service: I won't use Toys R us online again not because there was a problem (problems happen) but because they make it very hard to resolve the problem. I placed an order online on 12/18/16 that said it would arrive by 12/23. It...
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Toys R Us Shipping Service
#981777
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Called both Toys R Us and FedEx numerous times. Instead I was flat out told by FedEx that the packages were never dropped off. My final call to Toys R Us, I was told nonchalantly that I will be getting them Tuesday. If you guys can't fulfill shipping obligations why...
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Toys R Us Shipping Service
#979452
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I placed an order with Toys R Us on the 7th of December. It was to have been shipped within 3 - 5 business days. The item is in stock. Their website has now lowered the price from $99.00 to $69.00. Today is 12/19/2016 and the item has YET to ship. After over a half an...
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LadyScot
LadyScot

Well, to be fair, it has only been about 8 business days since it was supposed to ship. What is the item #? What does the status show in your account?

Anonymous
Anonymous

They did us the same way,how can you tell a 5 year santa forgot her.

1.0
Product
Toys R Us Shipping Service
#975999
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Toy R Us double charged me on an item and refuse to admit it or refund me.I've called three times and each time it takes forty minutes for someone to answer and when they do they are very rude and will not listen to me! I asked to speak to a supervisor and was put on...
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1.8
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Toys R Us Shipping Service
I liked
  • Way you screwed my money up
#970307
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