Product: Toys R Us Shipping Service Clear all filters (25 of 25 reviews match)
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I would like to inform that babies r us/ toys r us in Ohio, Groveport , at Fulfillment c/ o 2829 Rohr Rd are commiting a freud in terms of sending different items to people and ovetcharging them 3 times more than for the price people have purchased the items. Before...
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Toys R Us Shipping Service
#1095616
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I ordered a product for my daughter's birthday.Her birthday passed without receiving the order. When it did come, it was not the item I ordered, not even close. When I called customer service, rather than apologize or credit my account, they said they wouldn't until...
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Anonymous
Anonymous

I ordered from them as well. The item was suppose to be here 3/28/17. Checked tracking number now it's not gonna be here until 4/3/17. After her party. Toys r us sucks.

1.0
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Toys R Us Shipping Service
#999066
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Toys R Us almost non-existent Customer Service: I won't use Toys R us online again not because there was a problem (problems happen) but because they make it very hard to resolve the problem. I placed an order online on 12/18/16 that said it would arrive by 12/23. It...
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Toys R Us Shipping Service
#981777
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Toys R Us Shipping Service Review

#978876
Well NO GIFTS FOR THE GRANDCHILDREN THIS YEAR!!! Four days before Christmas we ordered several items for our granddaughters and selected seperate shipping and Toys R Us sent the Packages to US! So now our girls will Not receive our gifts on time for Christmas!!! There is No Way, even with expedited shipping, That is how I had to send the gifts in the first place!! Great job!
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Toys R Us Shipping Service Review

#878343
1.5
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I bought a girl's bike for my daughter's 10th birthday I had to have it shipped to the house when it got here the packaging was clearly opened the bike was dirty scratched I believe they sold me a secondhand bike if I wanted to second hand bike I would have went to a flea market not very happy with the Toys R Us experience never again will I buy anything from Toys R Us
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Delivery Service
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Toys R Us Shipping Service Review

#871894
3.2
Details
Terrible customer service.. I ordered a crib and power wheels in the same week and they never called me to tell me the power wheels was assembled.. I also paid for the crib to to be delivered and toysrus never corresponded with their delivery contractor..i will never shop here again
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Warranty
Website

Resolved

Called both Toys R Us and FedEx numerous times. Instead I was flat out told by FedEx that the packages were never dropped off. My final call to Toys R Us, I was told nonchalantly that I will be getting them Tuesday. If you guys can't fulfill shipping obligations why...
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Toys R Us Shipping Service
#979452
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I placed an order with Toys R Us on the 7th of December. It was to have been shipped within 3 - 5 business days. The item is in stock. Their website has now lowered the price from $99.00 to $69.00. Today is 12/19/2016 and the item has YET to ship. After over a half an...
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LadyScot
LadyScot

Well, to be fair, it has only been about 8 business days since it was supposed to ship. What is the item #? What does the status show in your account?

Anonymous
Anonymous

They did us the same way,how can you tell a 5 year santa forgot her.

1.0
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Toys R Us Shipping Service
#975999
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Toy R Us double charged me on an item and refuse to admit it or refund me.I've called three times and each time it takes forty minutes for someone to answer and when they do they are very rude and will not listen to me! I asked to speak to a supervisor and was put on...
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1.8
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Toys R Us Shipping Service
I liked
  • Way you screwed my money up
#970307
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Toys R Us - Shipping Service Review
Had a action figure sent to the house.The box was completely open,missing items,no shipping label. customer service was absolutely horrible. incompetent extremely unhelpful workers. four times I called customer service and I got the runaround every single time.each...
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Toys R Us Shipping Service
#964796
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How ridiculous it is that items from registry are being shipped separately like one package will only have pacifiers, makes me look *** Not mentioned anywhere on the site or at checkout, Called to complain, Customer service is a big zero, ignorant and don't give a...
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Anonymous
Realist

You sound like you complain about the sky being blue. Get over it or get your lazy *** up from the couch! How are you going to complain that both things are going to your hous...

1.0
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Toys R Us Shipping Service
#903785
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I placed an order on 12/10 - was advised that the order qualified for "free shipping". On 12/12 advised & billed $51.00 for shipping. Only received 2 of 4 items and now I can't get customer service on the phone - over 30 minute wait. Tried twice, both times was put...
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1.0
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Toys R Us Shipping Service
I didn't like
  • Withholding inventory
#750947
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Ordered a gifts for my kids from the online site. Some have been delivered some have not. It has been weeks and I still have not received all of the items. The tracking# states only that a shipping label has been printed... So when I called there so called customer...
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Anonymous
Anonymous

I'm going through the same thing with toys r us. I'm waiting on my last package from them, it says the shipping label was created it's been 6 days. Really!! I called was on ho...

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Toys R Us Shipping Service
#748112
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