A lot of us make baby registries when we're expecting, wedding registries when we're getting married, etc. My husband and I are expecting our first child this June 2012.
We have received numerous gifts for the baby, one of which is a baby swing we wanted. When received, we took it out to put together to make sure it was ok. Well it wasn't. Only of the legs that's suppose to click open for balance of the swing is broken.
We called right away to reschedule a new one delivered to our house. The lady on the other end was so ***, and clueless. She said, well can't you come to a toys r us and exchange it yourself? Um no,with the nearest one being about 3 hours away, no we can't and we're not going to.
She then continued to babble on about us having to pay for redelivery, and to top it off, we had to wait a week until they could arrange the company to pick it up from our house, then deliver the new one god knows when. Well, me not being the sweetest person when someone is so ***, I ripped her a new one. Finally, they have arranged for free next day pick up, and next day delivery for us.
As much as toys r us has nice things, I am sure you could find better quality somewhere else. We will not be shopping there again.