The checker offered us a warranty on a motorized vehicle, saying it was good for parts and labor; if the toy was broken or demolished, it would be covered. For 7 months our child's toy has not worked.
We called, and the man made a guess at what was wrong and sent us a part to install ourselves. It took months to arrive, and then it still didn't work. He made another guess and sent another part; still didn't work. Made a third guess; part is on back-order with no guess as to when it will arrive.
Don't even know if this part will fix the toy. Still can't play with the $300-toy. We asked for a replacement toy and were told that it will be replaced ONLY if the same part breaks 4 times. Otherwise, we are stuck.
There is no labor--you do it yourself. As for parts, they can't even figure out which part is broken. If they had been honest enough to tell us that there is no replacement or labor and that the same part has to break 4 times, I would never have invested $50 for the so-called warranty.
Noboby at Toys R Us cares; all they care about is money.